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Upload an Auto Attendant Greeting as a WAV File

Follow these three steps to record a new greeting through a phone and add it to an Auto Attendant menu or submenu. You can also use a pre-recorded WAV file for the greeting if it meets TPx’s specifications; if so, skip ahead to Step 2 below.
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[Video] View and Manage UCx User Information

As an administrator in the UCx Web Portal, you have the ability to view or modify individual users’ settings. Watch this video to learn how to search for users, reset passwords, and change users’ Calling Line ID names.
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[Video] Announcement Repository and Recording WAV

In UCx, all of your greetings and announcements are stored in the Announcement Repository. Watch this video to learn how to add and manage files in your Announcement Repository, and how to create WAV files that meet our system’s specifications.
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[Video] Voice Management

Watch this video to learn how to manage voicemail settings for your UCx users, including voicemail to email.
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WAV File Specifications

With TPx’s messaging system, you can upload custom greetings and on-hold music to your Announcement Repository in WAV or WMA format. However, the system expects to receive a file with certain properties.
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Using Audacity to Save WAV Files for Audio Greetings

Audacity is a free, easy-to-use program that you can use to record and edit audio files. Use the following instructions to save a pre-recorded WAV file for an Auto Attendant greeting that meets TPx’s specifications.
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Group Administrator Tasks and Responsibilities

As a customer of TPx's UCx or iPBX service, you have the power to customize and configure your own services. By self-managing your service, you can quickly take care of many changes without having to contact TPx Customer Care (although we are always ready to help if you need it!).
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