Follow these three steps to record a new greeting through a phone and add it to an Auto Attendant menu or submenu. You can also use a pre-recorded WAV file for the greeting if it meets TPx’s specifications; if so, skip ahead to Step 2 below.
As an administrator in the UCx Web Portal, you have the ability to view or modify individual users’ settings. Watch this video to learn how to search for users, reset passwords, and change users’ Calling Line ID names.
In UCx, all of your greetings and announcements are stored in the Announcement Repository. Watch this video to learn how to add and manage files in your Announcement Repository, and how to create WAV files that meet our system’s specifications.
Watch this video to learn how to manage voicemail settings for your UCx users, including voicemail to email.
With TPx’s messaging system, you can upload custom greetings and on-hold music to your Announcement Repository in WAV or WMA format. However, the system expects to receive a file with certain properties.
Audacity is a free, easy-to-use program that you can use to record and edit audio files. Use the following instructions to save a pre-recorded WAV file for an Auto Attendant greeting that meets TPx’s specifications.
As a customer of TPx's UCx or iPBX service, you have the power to customize and configure your own services. By self-managing your service, you can quickly take care of many changes without having to contact TPx Customer Care (although we are always ready to help if you need it!).
The UCx Web Portal (ucx.telepacific.com) empowers you to manage services and features for groups and individual users within your organization.