Jewish Family &
Children’s Service of Greater Boston
A Human Services Organization Strengthens Security and Stability with TPx
The Challenge
As JF&CS expanded its services and accelerated telehealth adoption, the organization needed a more secure, scalable, and reliable IT environment. A lean internal IT team required support managing growing compliance, security, and operational demands.
Quick Facts
Industry: Human Services Nonprofit
Clients Supported: 14,000–15,000 Annually
Primary Focus: HIPAA-aligned managed security services
The TPx Solution
TPx implemented MSx Firewall Management and MSx Endpoint Services while providing strategic guidance through its Solution Architects. The partnership improved security, consistency, operational efficiency, and compliance while supporting future technology initiatives.
MSx Firewall Management
Standardized firewall management across all locations to improve security, consistency, and day-to-day oversight.
MSx Endpoint Services
Delivered proactive endpoint management and protection to support a secure and reliable technology environment.
Strategic IT Guidance
TPx Solution Architects worked alongside JF&CS to help plan IT initiatives, support compliance requirements, and build a scalable foundation for future growth.
About Jewish Family & Children's Service
Jewish Family & Children’s Service of Greater Boston is one of the region’s most comprehensive human services organizations, serving 14,000–15,000 clients annually through programs ranging from behavioral health and telehealth therapy to elder support and services for individuals with developmental disabilities.
“The experience with TPx has been phenomenal. Everyone has been incredibly responsive, patient, and kind. For the first time, I feel like we have a partner who listens and gives us what we need – not more, not less. We finally have stability, transparency, and a team we can trust.”
Betsy Kelder, Chief People & Operations Officer, JF&CS of Greater Boston
The Results
TPx helped JF&CS create a more secure, consistent, and manageable IT environment that supports both daily operations and long-term growth.
Greater Visibility & Consistency
Improved visibility across locations and systems while creating a more standardized IT environment.
Stronger Compliance Posture
Enhanced support for HIPAA requirements and Massachusetts’ strict privacy standards.
Reduced IT Burden
Helped ease the workload on a lean internal IT team through managed services and responsive support.
Increased Confidence in IT
Provided a more stable, secure technology environment that improved staff trust in systems and support.
