Healthcare Group Saves 30% and Ensures Availability of Patient Services
TPx’s managed service solution with VMware SD-WAN supports demanding healthcare applications for 1.2 million patients.
Headquarters in Pasadena, CA
Serving 1.2 million patients across 36 sites
Results + Benefits
About Olios Health and Synovation Medical Group
“We needed network engineers that really understood the nuances of the network, voice traffic and application traffic, as well as its governance. There was a lot to keep track of, and TPx and their team provided a fully managed solution. The choice was a slam dunk and a no-brainer.”
Damian Dyer, Chief Information Officer
Modernizing the WAN in Six Months
Working with TPx as its managed service provider, Olios rolled out the VMware SD-WAN solution across all of its sites with minimal downtime.
“We were moving at a pretty good clip to get everybody transitioned, and the hub site was the last site to be moved over,” said Dyer. “TPx did their magic behind the scenes to get the spoke sites moved, and then finally we moved over the hub. It was very painless, and we updated 22 facilities in six months, which was great.”
Success by the Numbers
Lowered network administration costs
Sites served on the SD-WAN network
Consistent, reliable, fast access to applications and platforms
Improved Visibility for Improved Reliability
With its managed service from TPx, Olios has gained access to a modern WAN infrastructure that delivers the observability and control it needs to keep critical applications for its organization and its healthcare partners running at their best.
“VMware SD-WAN gives us the visibility we need for better traffic management and network management, providing everything on a single pane of glass for the orchestrator,” said Dyer. “We have to meet some demanding SLAs. Being up 24×7, with consistent, reliable, fast access to applications and platforms is key to optimal patient care. Now we’re able to have better control of traffic, and we’re doing pretty awesome.”
In addition, working with TPx has enabled Olios to reduce the length of time for troubleshooting WAN issues from days to only minutes, ensuring optimized availability and performance.
“If an issue arises, we no longer have to spend lots of time chasing theories,” said Dyer. “You just go to the portal, take a look at what’s going on, who is doing it, and what’s causing it. You can look at timelines and the reports and comparative analysis, which translates to tons of savings in time.”
Streamlining Management and Freeing Up Staff
The flexible VMware SD-WAN was also able to accommodate the increased demand for telehealth and remote access to the EHR system during the COVID-19 pandemic, which Olios stated would not have been possible without the SD-WAN service.
“We completed our unified communications upgrade, which was very timely because it allowed approximately 30% of our workforce to work from home, take their phones, and stay productive just as if they were at the office,” said Dyer. “Our billing department, authorizations, and even our call center agents worked from home.”
The scalability of the new solution was key to enabling Olios and Synovation Medical Group to meet growing demands for telehealth services during the crisis.
“We were perfectly poised to meet the need for additional telehealth,” said Dyer. “At the beginning of the outbreak, we were able to expand to support approximately 50% of our patients. Since then, it has dropped to appro
A Future-Proof Solution Supporting Sustained Growth
The VMware SD-WAN solution has provided a scalable template that lets Olios Health support its continued expansion by bringing new sites online fast, with cellular backup to supplement land lines in areas where broadband connections are limited or full.
“We went from 22 sites in 2017 and are now up to 36 sites,” said Dyer. “We can deploy a site within three weeks—it’s super fast. I can simply tell the management team to copy and paste the configuration from one SD-WAN box to the other. The only thing that changes is the subnet.”
With its flexible, scalable VMware solution in place, backed by the support and expertise of TPx, Olios Health has a platform capable of supporting additional patients and services as needed in the years to come.