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Feature Access Codes

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Feature access codes (also known as star codes) allow you to enable or disable features using your phone’s keypad.

To view the codes available and assigned to you:

  1. Log in to the UCx Web Portal at voice.dscicorp.com.
  2. Click Utilities on the left menu.
  3. Click Feature Access Codes.
  4. The Feature Access Codes page opens and displays all of your Feature Access Codes.

Feature Access Code Definitions

The following list provides more information about each feature access code. Some features have separate codes for their activation, deactivation, and interrogation. An “interrogation” code informs you if the service is enabled or disabled.

NOTE: The exact list of feature access codes you see may vary depending on the features and services assigned to you and/or your group.

Feature Access Code Name Description of Feature (When Active) Star Code
Anonymous Call Rejection Prevents a caller from reaching the user when the caller has explicitly restricted their number. *77 – Activation

*87– Deactivation

*52* – Interrogation

Automatic Callback Monitors a busy line and notifies the user as soon as the line becomes free. #8 – Deactivation
Automatic Callback Menu Access Lists any currently pending callback requests, and allows the user to cancel individual callback requests. #9
Anywhere E.164 Dialing Allows the user to dial an E.164 number.  The user dials the feature access code as an alias to the “+” sign. *14
Call Bridge Allows a user with Shared Call Appearance, Anywhere, Executive, or Flexible Seating Guest service to join a bridge. *15
Call Forwarding Always Sends all incoming calls to another number. When enabling this feature, the user dials the phone number to which to redirect calls.Call Forwarding Always Interrogation is available only when one or more of the following services are authorized (for a service provider or group) or assigned (for a user):  Call Forwarding Always, Voice Messaging User, Third-Party Voice Mail Support. *72 – Activation

*73 – Deactivation

*21* – Interrogation

 

Call Forwarding Always To Voice Mail Sends all incoming calls to voice mail. *21 – Activation

#21 – Deactivation

Call Forwarding Busy Sends incoming calls to another number when the user is on the phone. When enabling this feature, the user dials the phone number to which to redirect calls.Call Forwarding Busy Interrogation is available only when one or more of the following services are authorized and assigned: Call Forwarding Busy, Voice Messaging User, Third-Party Voice Mail Support. *90 – Activation

*91 – Deactivation

*67* – Interrogation

Call Forwarding Busy To Voice Mail Sends calls to voice mail when the user is on the phone. *40 – Activation

#40 – Deactivation

Call Forwarding No Answer Sends incoming calls to another number when the user does not answer the phone. When enabling this feature, the user dials the phone number to which to redirect calls.Call Forwarding No Answer Interrogation is available only when one or more of the following services are authorized and assigned: Call Forwarding No Answer, Voice Messaging User, Third-Party Voice Mail Support. *92 – Activation

*93 – Deactivation

*61* – Interrogation

Call Forwarding No Answer To Voice Mail Sends unanswered calls to voice mail. *41 – Activation

#41 – Deactivation

Call Forwarding Not Reachable Sends calls to another number when the user’s device is not accessible. When enabling this feature, the user dials the phone number to which to redirect calls.Call Forwarding Not Reachable Interrogation is available only when the user has the Call Forwarding Not Reachable service assigned. *94 – Activation

*95 – Deactivation

*63* – Interrogation

Call Forwarding Selective Sends incoming calls to another number based on pre-defined criteria. The service must be configured through the UCx Web Portal with the default forwarding number and at least one active selective criterion before it can be activated. #76 – Activation

#77 – Deactivation

Calling Line ID Delivery Blocking per Call Blocks the display of the user’s calling line ID for one call. Before placing a call, the user dials the feature access code, and then places the call as usual. *54* – Interrogation

*67 – Per Call

Calling Line ID Delivery Blocking Persistent Blocks the display of the user’s calling line ID for all calls. *31 – Activation

#31 – Deactivation

Calling Line ID Delivery per Call Overrides Calling Line ID Delivery Blocking for one call. Before placing a call, the user dials the feature access code, and then places the call as usual. *65
Call Park Places the call on hold in such a way that other users in the group or enterprise can retrieve the call. Calls can only be parked on extensions with the Call Park service assigned. *68
Call Park Retrieve Retrieves a call that was previously parked. *88
Call Pickup Answers the ringing phone within an assigned call pickup group. *98
Call Recording – Pause Pauses the recording of a call.  This option is not available in the Always recording mode. *48
Call Recording – Resume Resumes call recording after it has been paused.  This option is not available in the Always recording mode. *49
Call Recording – Start Starts recording an ongoing call or the next outgoing call. The user’s Call Recording service must be set to On Demand or On Demand with User Initiated Start; otherwise, dialing the code has no effect. *44
Call Recording – Stop Stops recording a call.  This option is only available in the On Demand with User Initiated Start mode. *45
Call Retrieve Retrieves an existing active call from another endpoint.  The user dials the Call Retrieve feature access code from the location where they want to retrieve the call. *11
Call Return Redials the phone number of the last received call.  The user is allowed to return calls only to call types in the Outgoing Calling Plan. *69
Call Return Number Deletion Deletes the last incoming number. #92#
Call Waiting Interrogation Informs the user whether the Call Waiting service is activated or deactivated. *53*
Call Waiting Persistent Activates the Call Waiting service for all calls. *43 – Activation

#43 – Deactivation

Cancel Call Waiting Deactivates the Call Waiting service for the next call the user places. *70
Clear Voice Message Waiting Indicator Clear the message waiting indicator on the user’s phone. *99
Communication Barring User-Control Activates the Communication Barring User-Control service and applies the current profile.  The profile must be selected through the UCx Web Portal. *33* – Activation

#33* – Deactivation

Communication Barring User-Control Query Informs the user whether the Communication Barring User-Control service is activated or deactivated. If the service is activated, the user is also informed which profile is selected. *#33#
Connected Line Identification Restriction Interrogation Informs the user whether Connected Line Identification Restriction is activated or deactivated. *56*
Customer Originated Trace Places a trace on the last number that called the user. *57
Directed Call Pickup Allows the user to pick up a call for another user in the same group.  The user dials the feature access code followed by the extension of the user whose call is to be picked up. *97
Directed Call Pickup with Barge-in Allows the user to barge in on a call to or from another user in the same group. The user dials the feature access code followed by the extension of the user whose call is to be barged-in on. When a user barges in, the call becomes a three-way call and the user who barged in becomes the controller of the three-way call.  The group administrator configures a tone that warns users on a call that another user is barging in on their call.  Users can prevent having their calls being barged in on by using the Barge-in Exempt service. *33
Direct Voice Mail Transfer Transfers a held call directly to a voice mailbox. The call can be transferred to the user’s voice mailbox or to any other voice mailbox in the group.  The Voice Messaging service or the Third Party Voice Mail Support service must be assigned to the user’s group. *55
Diversion Inhibitor Prevents redirection services from being activated on the terminating side of an unanswered call. *80
Do Not Disturb The user’s phone does not ring. All calls receive a busy treatment, such as forwarding to voice mail. *78 – Activation

*79 – Deactivation

Escalate Call to Supervisor Allows a call center agent to escalate calls to their supervisor. #83
Executive-Assistant Call Push Pushes a call to the Executive to which the call is associated. #63
Executive-Assistant Initiate Call Initiates a call on behalf of an Executive for which the user is an Executive-Assistant. #64
Executive Assistant Opt-in/Opt-out Allows the user to opt in or out of an Executive pool. When opted out, the user is not available to take the Executive’s calls. #65 – Opt in

#66 – Opt out

Executive Call Filtering When active, incoming calls for an Executive that meet their filtering criteria are routed to an Executive-Assistant. #61 – Activation

#62 – Deactivation

Flash Call Hold On a phone that does not have a Hold button, this puts the current call on hold. *22
Forced Forwarding Allows a call center supervisor to temporarily divert new incoming calls to another number. When the supervisor dials this feature access code, they are prompted to enter the supervised queue’s primary phone number. If the number is valid, an activation/deactivation message is played. #72 – Activation

#73 – Deactivation

Group Call Park Parks the call on the first available user in a call park group. #58
Hunt Group Busy Allows a member of a hunt group to temporarily make the hunt group busy and trigger busy treatment for incoming calls.  If the user is a member of more than one hunt group, they are prompted to enter the hunt group ID. #51 – Activation

#52 – Deactivation

#53 – Interrogation

Initiate Silent Monitoring Allows a call center supervisor to listen in on calls handled by agents they are monitoring.  An optional configurable tone may be used to let agents know that they are being monitored. #82
Last Number Redial Redials the last dialed number.  The user is only allowed to redial to numbers allowed by their Outgoing Calling Plan. *66
Location Control Activation Activates a Shared Call Appearance alternate location, or an Anywhere location.  The user must dial the Location Control Activation/Deactivation feature access code from the location that needs to be activated/deactivated. *12 – Activation

*13 – Deactivation

Make Outgoing Calls as Call Center Allows a call center agent to place calls using a call center phone number. The called party sees the Calling Line ID (CLID) or the DNIS of the Call Center instead of the agent’s phone number. #80
Make Personal Outgoing Call Allows a call center agent to place calls using their own phone number. #81
Monitoring Next Call Allows a Premium call center supervisor to monitor the next incoming call.  To use this feature, the supervisor must have the Directed Call Pickup with Barge-in and Call Center Monitoring services assigned. #84
Music On Hold Per-Call Deactivation Deactivates the Music On Hold service for the current call. *60
Night Service Transfers incoming calls received outside of business hours to an alternate number. #70 – Activation Manual Override

#71 – Deactivation Manual Override

No Answer Timer Changes the number of rings a caller hears before a no-answer treatment is applied to the call. *610
Per Call Account Code Allows the user to provide an account code before or during a call. *71
Push To Talk Provides an intercom-like functionality, where the user can call another party and be instantly connected. *50
Selective Call Rejection Interrogation Informs the user whether the Selective Call Rejection service is activated or deactivated. *51*
Speed Dial 100 Allows the user to associate two-digit (00 through 99) speed dial codes with frequently called or hard to remember phone numbers. *75
Speed Dial 8 Allows the user to associate one-digit (2 through 9) speed dial codes with frequently called or hard to remember phone numbers. *74
Sustained Authorization Code Activation (call unlocking) Allows a user who is required to provide an authorization code for outgoing calls to unlock this requirement. *47
Sustained Authorization Code Activation (call locking) Allows a user who has unlocked their authorization code requirement to lock this requirement again. *37
Voice Mail Retrieval Connects the user to their voice mail retrieval menu. *86
Voice Portal Access Allows a user with the Voice Messaging User, Third-Party Voice Mail Support, or Flexible Seating Guest service to access their voice portal.

*62

 

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