Identify IT risks and gaps fast. Take the Free 3-Minute IT Checkup →

Support Articles

Basic Features in Services Menu

Search Support Articles

Configure Group Exchange Integration Settings

Use the Group – Exchange Integration page to configure integration with an Exchange server….

LDAP Integration

LDAP integration enables users to access contact names and phone numbers from an external LDAP (Light Weight Directory Access Protocol)…

Music/Video on Hold

As an administrator, you can upload custom audio or video files to be played for callers on hold instead of…

View Voice Messaging Configuration

Voice messaging enables a caller to record a messages when the call is not answered within a certain number of…

[Video] Music on Hold

As a UCx administrator, you can upload custom audio or video files to be played for callers on hold instead…

[Video] Call Park

The Call Park service allows a UCx user to place a call on hold against another user’s extension. Watch this…

[Video] Call Pickup Groups

A Call Pickup Group allows users to answer a call that is ringing at another extension within that group. Watch…

[Video] Hunt Groups

A hunt group automatically processes incoming calls received by a single phone number by distributing them among a group of…

Voice Portal

This feature enables the voice portal for your group. Settings are set at the time your service is provisioned and…

Manage Call Park Settings and Groups

The Call Park service allows a user to place a call on hold against another user’s extension….

Configure CommPilot Call Manager

The CommPilot Call Manager offers users access to your organization’s directory. As an admin, you can configure how the CommPilot…

Call Pickup Groups

A Call Pickup Group allows users to answer a call that is ringing at another extension within that group. If…

Hunt Groups

As the Group Administrator, you can view and modify existing hunt groups as follows:…

Need more help:

We’re ready to answer any of your questions. Visit our Technical Support page for phone numbers and web portal links.

Request a Consultation

"*" indicates required fields

* By submitting this form, you are accepting TPx’s privacy policy .