A managed services provider (MSP) is a team of highly skilled IT experts whose combined expertise offers business owners the ability to confidently outsource their IT needs so they can focus on what really matters: growing their business.
A company’s IT needs can make or break a business’s success, so partnering with the right MSP is crucial, but finding the right partnership can feel daunting and overwhelming. Here are some tips on what to look for when selecting an MSP that will set your business up for success!
How to Find an MSP You Love
The most important part is remembering that this is a partnership, so look for an MSP that understands your business and has a proven track record of supporting businesses like yours. IT needs are not-one-size-fits-all, and by working with an MSP that understands your budget, employees, and industry, they can provide meaningful solutions for your IT needs.
To find an MSP you’ll be happy with, explore what their customers have to say by reading customer testimonials, case studies, and online reviews. If you find an MSP that seems like a good fit, don’t be shy about asking to speak with a customer. A good MSP will want you to feel confident in your partnership decision and will help you any way they can.
Another important characteristic of an MSP is their ability to guide you in making future decisions that keeps your company safe and competitive in future markets. Many business owners are experts in their own industry, but do not have the time or ability to be an IT expert. That’s why MSPs act as a mentor and help businesses understand what services are needed to drive productivity, efficiencies, and security. By outsourcing all your IT needs to one provider, you benefit from making sure there are no gaps in your service and security.
Finally, do your research on the MSP’s customer support. At some point you’ll need to rely on them to resolve an issue, so it is critical that your provider not only has 24/7 support but has processes in place for quick resolution. The benefit of an MSP is that they are ready to assist and handle your IT.
Here is Why Our Customers Love TPx
TPx takes pride in providing services and support our customers can rely on, and we encourage feedback so that we can continue to innovate and provide the services our customers need and deserve. In celebration of Valentine’s Day, we are feeling the love shared by our customers in their online reviews:
“I’ve always loved TPX. Have been with them for over 10 years and their CS is top notch. Very knowledgeable. For all these years I haven’t had TPx drop the ball on a project, quote, or resolution. It’s important as a business and IT dept to sometimes skip multiple departments, options, or phone numbers. When we have to have a support call with TPX, we can talk straight to a Network Guru. Open a ticket and away we go.” – Mike V.
“I am the IT Director for my office managing over 175 phones, and I have been extremely pleased with TPx over the 8 years we have had them as our provider. Their platform for support and management along with the user experience is superb, easy to follow and administrate. Their staff for both repair and customer service are truly professional and knowledgably savvy. We have very few problems, but when we do it is a relief to know I can either call or post through their portals my issues and they are handled quickly and resolved in a timely manner. I would highly recommend TPx for all your telecommunications needs.” – Paul C.
“I have been working with TPx for many years for my employer, and I can say without hesitation, their Techs have been far outstanding in professionalism, talent, knowledge and always pleasant. They are always immediately attentive to any of our issues that arise and always treat us with patience, pleasantness and always solve our problems immediately. I have worked in many areas with IT people and I can say I have never worked with an organization so exceptional in every area. I would highly recommend them to everyone. Thank you TPx for all your great years of service.” – Mary L.
“TPx support always comes through when needed. Great services offered and top-notch support.” – Anthony L.
“Since TPx has taken over our phone and internet service, my workload has become easier and more manageable. They have taken a lot of the worries of my job and let me focus on helping end users needs. Thanks, TPx!” – John H.
Interested in learning what more customers are saying about TPx? Click here to read some of our recent case studies and see how TPx helped resolve their issues with our services offering.