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Five Advantages of Modern Healthcare Phone Systems

The healthcare industry has changed over the past decade. Remember the days of calling a doctor, leaving a message, and waiting days for a response? These days, healthcare providers are moving away from legacy healthcare phone systems and opting for cloud-based communication tools like voice over IP (VoIP), texting, in-app messaging, and automated voicemails. Modern healthcare phone systems offer several advantages that enable providers to deliver a better patient experience, which we’ll cover in this blog.

HIPAA Compliance

As sensitive data and communication are exchanged over the phone, it’s necessary for healthcare phone systems to be HIPAA compliant. This protects the physician-patient relationship and continues the element of trust when exchanging ePI (electronic personal health information. All phone components such as voicemail and messaging should be HIPAA compliant. Choosing a modern phone system that is HIPAA compliant not only protects your reputation but can save you from costly penalties of violation.


Healthcare professionals are constantly on the go, whether working across different office locations or visiting patients in different areas of the practice or hospital. VoIP offers flexibility when it comes to answering and responding phone calls. Providers are able to link personal phones without disclosing their private mobile numbers, and patients have more access to providers for quick, trusted care. Plus, as telehealth continues to be a popular option for patients, doctors can offer increasingly flexible remote consultations to diagnose, prescribe, and care for patients.


Traditional phone systems are expensive to maintain and require upkeep. Cloud-based healthcare phone systems require minimal equipment, updates are automatic, and they’re easy to set up. VoIP systems also cost an average of 50% less than traditional phone systems. Plus, since they are easy to maintain, you don’t need additional staff and resources to manage the phone system unlike many legacy systems.


Flu season, global pandemics, and other outbreaks can cause an uptick in patient calls. With traditional hardware, healthcare organizations would have to purchase more phones, connect all devices, and try to service that influx of communication quickly. With cloud-based healthcare phone systems, providers can promptly scale service up and down without incurring tons of extra costs.

Increased Productivity

Cloud-based phone systems offer increased productivity for doctors and staff, allowing providers to stay connected and discuss patient care while saving time and money. For on-the-go communication, providers can also access information from any device such as smartphones, laptops, tablets, and more. Doctors are able to use their time more efficiently so they can better focus on patient care.

The Solution for Healthcare Phone Systems: UCx With Webex

For healthcare organizations, UCx with Webex is the unified communications solution that enables employees to collaborate effectively from anywhere. With streamlined messaging, easy file sharing, a call center, and enterprise-level VoIP, UCx with Webex is an affordable solution for healthcare organizations. Minimal capital expenses, lower cost of ownership, minimal IT support, and advanced functionality are just a few of the reasons the world’s leading healthcare organizations choose UCx with Webex to power their communication.

Contact TPx to learn more about cloud-based healthcare phone systems.

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