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Unified Communications Enhance Customer Experience

Unified communications (UC) is a powerful software solution that enables calling, collaboration, meetings, and messaging in a single application to simplify and improve interactions. As organizations continue to invest in technology to support a distributed workforce and meet customers where they are, unified communications will become even more essential. Here are several key capabilities of today’s unified communications solutions.

Continuous Presence

Today’s modern unified communications solutions offer advanced presence capabilities, such as tracking activity across devices and apps and enabling users to set contact preferences. This is not only useful for internal purposes; consider a customer who needs to get in touch with an employee — knowing if that person is available and, if able, transferring the customer to that specific person makes for a better customer experience.

Integrations With Business Applications

Integrating your unified communications solution with popular business applications and CRM systems enables more professional interactions. Planning this integration to include all users and the tools and data they use during customer interactions is key to ensuring a streamlined and successful interaction every time.

Connect Anywhere

Connect effectively from anywhere. With an easy-to-use application that allows users to access voicemail, take and make calls, set up meetings, etc., your employees no longer need to be close to their business phone or company laptop to interact with customers or team members. Let them choose the device that works best for their situation. Working in ways that best suit your employees’ needs will improve team collaboration, increase productivity, and enable everyone to work in a safe environment with the proper security and compliance controls built into your unified communications solution.

Enhanced Audio Quality

A unified communications solution provides clearer audio for an improved customer experience. According to a recently published white paper, 58% of customer service agents say it is sometimes difficult to hear what customers are saying. Digitizing voice fidelity and limiting background noise will maximize the usefulness of that interaction.

TPx’s UCx with Webex unified communications solution offers a best-in-class user experience and helps provide an even better customer experience. Want to see the different of UCx with Webex? Contact TPx’s sales team to see this award-winning solution in action.

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