Call Center

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Outbound and inbound call center solutions, powered by UCx

Whether your company has 5 employees or 5,000, you can give your customers the impression of a large, professional organization with hosted Call Center solutions from TPx.

Call Center allows you to distribute inbound calls from a central phone number to groups of agents. You’ll have the freedom to decide exactly how your calls are handled. What’s more, thanks to the power of UCx, your agents won’t be tied to the main office — they can answer calls in the queue from branch locations or even at home.

Key Features

Call Center goes far beyond call routing, enabling you to:

Empower your agents with fully-featured Instant Messaging and Presence

Work seamlessly across multiple locations, and even incorporate remote workers

Give your supervisors full visibility into agents' performance with robust reporting tools

Increase customer satisfaction with entrance messages, comfort messages, and alternate off-hours routing

Hosted Call Center Solutions

call center, contact center, inbound call center solutionsTPx offers two Call Center packages, both of which are completely customizable to meet your organization’s unique requirements.

Standard Call Center

Ideal for smaller organizations looking to implement a professional solution to managing inbound calls. It allows up to 50 queued calls, and comes with a full range of features – such as Automatic Call Distribution (ACD), customizable greetings, and reporting tools – designed to ease administration and enhance your customer’s experience.

Premium Call Center

Ideal for organizations faced with the need to manage a large call volume. Its robust features, paired with outbound calling capability and a queue that can handle up to 525 calls, will give you the ability to quickly and efficiently handle all customer calls.

 

Call centerYou can also add these web-based clients to either Call Center package to integrate advanced functionality.

Agent Client

Allows the agent to join the call center, view inbound call and queue information, instant message and view presence state of contacts, set ACD state, escalate calls to the supervisor, and more.

Supervisor Client

Gives supervisors a full set of tools to more effectively manage the queue and their agents’ performance. Supervisors can directly manage queued calls, barge-in or silently monitor agents’ calls, manually enable Night Service or Forced Forwarding, and access detailed agent and queue activity reports.

Call Center Agent Bundles

We’ve built special UCx bundles for call center users. These bundles pair the power of UCx with a fully featured and customizable call queue. Learn more.

You’ve Got Options

UCx Call Center is well-suited for businesses that need a simple yet powerful way to route inbound calls to a queue of agents. If you’ve got a larger or more complex organization, or if you need more advanced reporting capabilities, consider our UCx Contact Center platform.

Not sure which one to choose? Ask your TPx representative for guidance on the solution that’s the best fit for your business.