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Security Devices/Firewalls Supported with UCx

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Supported Security Devices

The following devices have been found to work well with UCx (changes may occur without notice):

Brand Model(s)
Arris TG-672
Astaro 120
Asus RT series routers
Cisco ASA
Pix
Valet 10M Wireless Router
Routers running NAT
Clear Access AG 10W
Comtrend AR5381U
Cyberoam CR25wING
Fortinet All current Fortinet models
Juniper Netscreen 5-GT
Linksys AE 6900
BEFSR41 V3 (Note 3)
E1000, E1200, E3000 (Note 2)
RT31P2 (Note 1)
RV042 and RV180W (Note 3)
WRT54GS (Note 1)
MikroTik RB750GL
Netgear CG3000DCR (UDP Only)
N600 WNDR 3400 Dual Band Wireless router and N300
R7000 router (AC 1900 Nighthawk Smart Wifi Router) (Note 6)
WGR614 v9 and R6300
Palo Alto PA-500
Shark UTM by Addition Networks Shark UTM 4000 (Note 7)
SMC SMCD3G-CCR
Sonicwall (Note 4) 2400 and NSA 3500
Sophos UTM
Technicolor 8717 (TC8717) (Note 5)
Ubee DOCSIS 3.0 EMTA DVM3200
Untangle Firewall
VYATTA Firewall
Watchguard XTM23

Notes: 

  1. This device works best with only 1 or 2 users.
  2. This device works best with 5 or fewer users.
  3. This device works with only 1 user.
  4. Recent updates by Sonicwall have caused interoperability issues with some Sonicwall models and TPx’s UCx service. You may need to contact Sonicwall technical support for UCx to function properly.
  5. ISP must set device for bridge mode and disable NAT.
  6. Requires SIP ALG to be disabled; it is enabled by default on this model.
  7. This device requires involved configuration steps. Consult a TPx technician for details.

Unsupported Security Devices

The following devices are unsupported with UCx:

Brand Model(s)
Actiontech MI424
Arris DG860
TG862
TG862G
TG1682G
TG862G-CT
AT&T U-verse
Ubee all-in-one gateway
Belkin F9K1103
Wireless Pre N Router model F5D8230-4 – version 2000
Wireless Pre N Router model F5D8233-4v3
Cisco DPC3939
DPC3941
DPC3941T
RV320
WRV210G
WRVS4400N
Cradlepoint
D-Link DIR-825
WBR-1310
EnGenius ESR1221N
Linksys RV082
Motorola SBG6580 DOCSIS 3.0
Netgear FVS318
C3000 Router
WNR1000
WNR2000
WNR2500
WNDR3700
PROSAFE VPN FIREWALL (with 8-PORT 10/100 SWITCH FVS338 running firmware 3.0.5-24)
SMC 3100
Sonicwall Pro3060
Technicolor TC8305C
Time Warner Cable Ubee all-in-one
TRENDnet TEW-639GR
Watchguard Firebox Core

In addition, we do not support any device that has reached end-of-life with the manufacturer.

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