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What to Expect During Access Ordering and Installation

TPx is excited to coordinate the installation of your Internet Access.  You’ve got our commitment that we will work hard to exceed your expectations and do our utmost to ensure a well-managed and reliable access circuit is installed.  While we are responsible for placing and managing the order, we cannot be successful without your assistance, and therefore we require your input and help in the process.

Here’s what we need your help with (customer responsibility): 

Local Contact (LCN)

You can expect our underlying access carrier to contact you directly.  As such, we need the contact information for a current Local Contact (LCON) for each of your locations to coordinate the on-site installation.  Typically, the LCON is asked by the carrier to provide details or instructions on placement or delivery of the service, so it is important for the LCON to have knowledge of the service being delivered and be available to help coordinate the installation and/or provide physical access to the site.

Specific Demarc Site Information

Supply the specific suite, floor and room information of where the circuit will be delivered.  Clear instructions are necessary to avoid confusion where there may be multiple demarcation points on the same floor and/or the building.

Right of Entry

Securing ROE allows the carrier to extend and maintain the infrastructure for installation.  A ROE Agreement between the carrier and building owner or property manager may be required.  Should this be necessary, the carrier will typically work directly with property management to secure the ROE; however, in some cases the LCON may need to be involved. If so, TPx will inform the LCON as we may need their help in working with the building owner or property manager to obtain the ROE Agreement.

Room Readiness

It is the customer’s responsibility to ensure that room ready requirements are met, and any required work be completed before the scheduled install.  TPx recommends that the environment be a locked space to prevent unauthorized entry.

  1. Backboard (4’ x 8’ x ¾”) or equipment rack.
    • Equipment Racks require 36” space available at the front and rear of the rack, be securely mounted to the building floor and can bear the expected weight of the equipment
  2. A dust free environment with adequate lighting and recommended temperature of 65 to 80° F and humidity between 30%-55%
  3. Power – commercial AC power within 6 feet of the carrier’s equipment. Additionally, TPx strongly recommends an Uninterruptible Power Supply (UPS).

Inside Wiring/Minimum Point of Entry (MPOE)

If the carrier delivers only to the MPOE in the building, you will be 100% responsible for providing inside wiring from the MPOE to your physical suite.  Failure to complete any necessary inside wiring work that is needed, will almost certainly delay the order, and may materially jeopardize it altogether.  Examples of this kind of wiring may include:

  • Riser or vertical cabling for multi-story buildings from the MPOE to your suite
  • Horizontal cabling from the riser or MPOE to your suite

3rd Party Construction

TPx may identify 3rd Party Construction issues after the order is placed with the carrier.  Try as we might to identify these issues prior to placing the order, sometimes unforeseen issues and costs arise.  If construction costs or other permitting issues are identified, we will explain the costs and timeline adjustments and if necessary, work with you to find an alternate access solution.  Should an alternate solution be necessary, it will require TPx to reinitiate the order process with the carrier

Installation Intervals

Installation intervals for Access can vary greatly.  Our ability to meet your requested due date can be impacted by a variety of factors; location, available facilities, bandwidth speeds, inside wiring, and even permitting issues from municipalities.  While we will always strive to meet your requested due date, it is important to understand that is difficult to commit with absolute certainty the service delivery date.  However, TPx’s installation intervals, that are consistent with the rest of the industry, are generally as follows:  :

  • HSIA Fiber (Resold Internet): 90-120 Days
  • HSIA Broadband/Coax (Resold Internet): 30-45 Days
  • TPx Provided Fiber End-link (Fiber & Hybrid Fiber Coax): 90-120 Days
  • TPx EoC (Copper): 60-75 Days
  • TPx Fixed Wireless (EoFW): 14 Days

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