LOS ANGELES — October 8, 2019 — TPx Communications, the premier managed services provider, announced today that TMC, a global, integrated media company, has named UCx Contact Center as a 2019 Contact Center Technology Award winner by CUSTOMER magazine.
“Congratulations to TPx Communications for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. UCx Contact Center has been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
Released in March 2019, UCx Contact Center is an all-inclusive, cloud-based contact center solution that delivers a seamless experience for both call center agents and their customers. UCx Contact Center builds upon the core functionality of a call center to include advanced features — all in a single package that’s backed by TPx’s industry-leading commitment to service quality.
UCx Contact Center delivers a full range of advanced features in one all-inclusive package, including:
- Voice Service
- Web Portal Interface
- Customizable Call Routing
- Audio Call Backs
- Supervisor Dashboard
- Dynamic Reporting
- Call Monitoring
- Call Recording
- Outbound Dialing
- Wrap-up and Idle Codes
“We’re honored that our new UCx Contact Center was recognized with the 2019 Contact Center Technology Award,” said David Zahn, Senior Vice President Marketing at TPx. “Our team has created a comprehensive and flexible cloud-based contact center solution with the advanced features businesses need and it integrates with our UCx services enabling hybrid UCaaS/CCaaS solutions ideal for the mid-market — all in one simple bundle and at one reasonable price.”
This 14th-annual Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
About TPx Communications
Founded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there’s a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises. Throughout its history, the company has steadily executed strategically and delivered more than 16 years of uninterrupted growth over a period that has included two recessions. For more information, visit www.tpx.com or follow @TPxComm on Twitter.
About CUSTOMER
Since 1982 CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.customer.tmcnet.com.
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter @tmcnet.
Media Contacts:
Matt Mair
TPx
213.223.4722
[email protected]
Stephanie Thompson
TMC
203.852.6800, ext. 139
[email protected]