TPx Joins TrustedSky Alliance of Cloud & UC Service Providers
LOS ANGELES, August 3, 2017 — TPx Communications, the nation’s premier managed services carrier, has joined TrustedSky, an association of leading service providers in the cloud and unified communications market. TPx now makes TrustedSky Beacon software available to its agent partners to help them provide on-target, comprehensive answers to their customers’ needs for unified communications solutions. TrustedSky’s self-service web-based assessment tool complements the advanced diagnostic and monitoring capabilities built into TPx’s award-winning UCx Unified Communications suite of products.
The TrustedSky testing service is a web-based platform partners can use to test and diagnose network conditions to assist their hosted unified communication-as-a-service (UCaaS) customers in identifying network capability and quality. Members of the alliance—and their partners—have access to this portfolio of web-based tools to streamline the provisioning process for a seamless deployment of cloud-based communications solutions to help their employees and customers connect.
“We know that unified communications is more than a set of products for businesses today,” said Ken Bisnoff, senior vice president of strategic opportunities for TPx. “It’s increasingly a mainstay of daily business operations that is central to customer satisfaction and competitive strength. Making TrustedSky’s quick and powerful diagnostic and performance assessment tool available to our channel partners gives them another powerful resource they can use to build their positions as valued counselors and partners who can deliver the best UC solutions to their customers.”
“The service is simple but powerful,” said Kerry Shih, developer of the software behind TrustedSky. “With the click of a link, users can temporarily turn their machine into a VoIP testing device that can send test calls to beacons installed in data centers. The test VoIP packets created by the end-user’s PC ride along the same path as a ‘real’ VoIP packet, traversing the entire network and recording the result. Based on this simple ‘pitch and catch’ test, TrustedSky lets the user know if they should call their IT department, their ISP and/or their hosted VoIP provider for assistance. This helps the end-user reach a quicker resolution, shortens the support cycle and keeps the hosted VoIP providers service queue to a minimum.”
By enabling self-service, TrustedSky users are empowered to improve their experience and suppliers are enabled to provide faster up-time for provisioning and deployment.
Partners can visit http://trustedsky.com/TPx to self-test the service.
About TPx Communications
TPx Communications is a new kind of managed services provider – the premier national managed services carrier. Formed from the merger of TelePacific and DSCI, TPx is redefining the way enterprises grow, compete and communicate. TPx’s Unified Communications, Managed IT services, continuity and connectivity solutions all work together to “reach a higher state of connectedness” – with customers, employees, clients, suppliers, locations, applications and more. We can provide guaranteed performance wherever there’s a broadband connection, erasing the limitations of geography, incumbent providers and capital expenditure. Headquartered in Los Angeles, with major locations across the country, TPx has delivered 15 years of consecutive quarter-over-quarter growth, driven by a DNA of obsessive customer service and word-of-mouth referral. For more information, go to www.tpx.com.
TrustedSky is a joint alliance of leading service providers in the Cloud and Unified Communications market. TrustedSky was formed to solve the broken Cloud support model. Hosted Cloud applications guarantee that no single support group can satisfy an end user when it comes to performance problems. TrustedSky’s goal is to bring transparency to this process and create a self-service workflow that accelerates the time to solution between an end-user, the end-user’s IT staff and the Cloud provider.