Your Account. Our Obsession.
We’re long-term relationship junkies. It’s easy to murmur sweet nothings like, “service is our middle name,” but here, you’d better have the cold hard numbers to back those claims up because we want those relationships to endure. We keep customers better than almost anyone, in any industry, and there’s a reason. TPx has an independent survey company poll 2,000 customers every month to see exactly how we’re doing and what we can do better. Our CEO personally reviews every less than stellar result and we never ignore a customer who’s not satisfied with our performance. Each person is accountable – the entire team is accountable – and we’d have it no other way.
Tenured, Dedicated Attention
TPx support teams and account managers are some of the longest tenured and best trained you’ll find anywhere. You’ll routinely see the same faces each time you need assistance. With more than 50 offices around the country and 5 on-shore customer care centers, we are focused on being responsive. We think that building lasting relationships is more important than pushing products and we want to know what‘s important to you so we can deliver that – quickly and reliably – 24 x 7.
Online Portals for Control, Visibility, and Knowledge
TPx’s Dash and OneCentral portals give you instant access to the tools and materials you need to successfully manage your services with us. From trouble ticket management to online bill pay, with robust reporting tools and escalation lists that connect you with real people who have the authority to make decisions, you have fingertip access to the information you need to manage your services with ease.
Your Direct Phone Line to Top Executives
Finally, we give you the direct phone numbers to our key executives so you can call them if you need personal attention on an important issue.