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Busting Myths Around Cloud-Based Phone Systems

Organizations of all sizes rely on phone systems for business communications and collaboration. With new capabilities and the improved reliability of cloud-based phone systems, traditional phone systems may not be the answer. Even when some of these benefits are clear, many organizations are hesitant to switch to a cloud-based phone system because of several misconceptions.

In this blog, we’ll cover myths about cloud-based phone systems so you have all the information you need to make an informed decision.

Myth #1: Cloud-based Phone Systems Do Not Have Good Call Quality

Back when cell networks were new and your phone calls could be “out of range,” call quality was lower than it is today. The reality is that most organizations rely on extensive, always-on, high-speed networks and Wi-Fi, giving cloud-based systems excellent audio fidelity. In addition, modern systems include functions such as noise removal and speech enhancement.

Myth #2: Migrating to a Cloud-based Phone System is Too Complex

Another myth about modern phone systems is that the migration and setup are technical, time-consuming, and complex. Many of today’s systems are pre-packaged solutions with self-guided instructions. While most phone system providers attempt to make setup as easy as possible, setting up a phone system can be even easier with the help of a professional.

Work with a managed services provider like TPx to migrate to a cloud-based system and benefit from a smooth transition from an on-premises system to a cloud-based one. Experts guide you through the process, making the transition as easy as possible.

Myth #3: Cloud-based Phone Systems Don’t Work if the Internet Goes Down

While it is true that cloud phone systems rely on the internet to send and receive information, modern features allow for greater reliability. For example, when a cloud phone system detects a network outage, calls can be routed to another cell phone or an answering service. Additionally, when you pair cloud phone systems with SD-WAN technology, you enable redundancy as SD-WAN can prioritize data traffic, increase bandwidth, and improve the reliability of your phone system, giving you 100% uptime.

Myth #4: Setting Up a New Cloud-based Phone System is Expensive

Will investing in cloud phone technology cost my business more money? The truth is that the cost of setting up a new system in the cloud is much lower than purchasing an on-premises system. In addition to providing savings on setup costs, cloud service providers will tailor any telephone services to fit your business needs, ensuring you are only paying for what you will be using. The service provider now handles all maintenance and upgrade costs that your business would traditionally handle. These costs will also come in at a lower price as fewer people are needed to maintain modern cloud-based systems.

Myth #5: Cloud-based Phone Systems Are Not Secure

Because my telephone system is in the cloud, is it more vulnerable to hacking and cyberattacks? Unfortunately, businesses and government agencies are always under attack. How we prepare and respond to an attack makes all the difference. Choose a solution designed with end-to-end encryption, one that provides central administrative controls to be selective as to who has access, and one that adheres to industry regulatory compliance.

Don’t let these myths stop you from quality cloud calling. Learn more about how TPx can help provide the cloud-based phone systems you need to improve your communications and collaboration, or get in touch with our experts to get a customized quote.

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