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Choosing a Secure Unified Communications Solution

If you’re in the market for a unified communications solution, you want a solution that’s flexible and provides you the ability to connect and collaborate from anywhere. While you might be evaluating feature functionality across solutions, have you considered how secure these solutions are?

Unfortunately, the digitally connected workplace is also under constant attack. Its data is a target for cyber thieves, cyber mischief-makers and cyber extortionists. At the intersection of unified communications solutions, the collaboration lifecycle and cybersecurity solutions are gaps that hackers can exploit. Even smart companies can purchase collaboration solutions that offer limited security and in doing so, merely check a box off a list of priorities — not realizing that the level of protection they are settling for leaves them exposed to threats. As you evaluate your unified communications options, here is what you need to look for in your solution:

True End-to-End Encryption

Even with encryption “in transit” and “at rest”, servers can still access unencrypted content — meaning customers are still vulnerable to breaches of their collaboration service provider. True end-to-end encryption keeps data safe when it is “in use” as well as when it is “at rest” and “in transit”. With E2E security, data is encrypted ‘in use’, meaning all customer data transmitted through the unified communications solution provider is encrypted before being sent, so that components only handle customer data in a safe, encrypted form.

SDK Integration with Other Solutions

Seamlessly combining security functionality with leading providers adds strength to strength. When developers use the provider SDK, the SDK will handle all the work of integrating with the E2E encryption system. Customers that use SDK-based bots and integrations need to make sure that the code for the bots/integrations runs in a secure context, but they don’t need to worry about the provider application having access to any keys or content.

Administrative Control

A unified communications solution is only as strong as the security options given to those hosting it. Choose a provider who offers a central interface to manage your organization and users, assign services, view quality of service, capacity and performance analytics, and more. A centralized control panel, you can set up a customer administrator with different privilege levels. They can be full administrators, support administrators, user and device administrators, device administrators, read-only administrators or compliance officers.

Device Management

Whether corporate-owned or BYOD, vulnerable access points need special attention. To keep sensitive information shared through provider applications safe from attack, administrators need to have several ways to assure the safety of their clients and themselves. Administrators should be able to: secure mobile devices with a PIN, remotely wipe application content in the event a device is lost or stolen, automatically log out after a period of inactivity and prohibit file uploads or downloads from certain role-based types of client.

How TPx Can Help

If you’re looking for a secure unified communications solution, look no further than UCx with Webex. Built with security from the ground up, you can rest easy knowing your most sensitive communications are secure. Interested in learning more? Reach out to a TPx representative today and see UCx with Webex in action.

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