TPx offers two Call Center bundles, both of which are completely customizable to meet your organization’s unique requirements.
| UCx Standard Call Center | UCx Premium Call Center | |||||
| Base | Agent Client | Supervisor Client | Base | Agent Client | Supervisor Client | |
| Basic Features | ||||||
| Basic Inbound ACD Specify call routing order |
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| Inbound Call Queues | |
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| Assignable Agents Assign specific agents to the ACD group |
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| Agent Polycom Logon | |
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| Call Escalation | |
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| Incoming Call and Queue Info Displays number of callers and hold times |
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| Thresholds and Alerts Monitor statistics outside acceptable range |
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| Advanced Features | ||||||
| Custom Unavailable Codes | |
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| Outbound Call Center | |
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| DNIS Prioritization | |
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| Agent Whisper Announcement | |
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| Call Disposition Codes | |
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| Emergency Escalation | |
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| Skill-Based Routing Assign skill levels to each agent |
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| Reporting & Presence | ||||||
| Basic Reporting & Monitoring |  |
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| Enhanced Agent Reporting | |
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| Enhanced Queue Reporting | |
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| Queue Visibility | |
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| Agent Status Availability | |
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Available feature with this package |
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May be entered or viewed with the Polycom phone |
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Available with Supervisor only (Non Agent) |