Power a better customer experience with advanced cloud contact center tools
Our UCx Contact Center delivers a seamless experience for both your employees and your customers. UCx-CC is an all-in-one contact center solution that’s purpose-built with the innovation, flexibility, and agility your business needs to compete and win.
UCx-CC was specifically designed and built as a cloud-based solution to bring you full security, visibility, flexibility, and scalability. Plus, it’s all backed by the industry-leading commitment to service quality that TPx is known for.
UCx Contact Center Features
Our UCx Contact Center delivers a full range of advanced features in one all-inclusive package:
Each UCx-CC agent gets our UCx Basic user bundle for voice and video calling, at no additional charge.
Web Portal Interface
The UCx Contact Center web portal is the agent's one-stop-shop to take calls, enter wrap-up codes, consult a supervisor, and much more.
Customizable Call Routing
Use our drag-and-drop call flow builder to configure routing exactly the way you want - including auto attendant menus, skills-based routing, scheduling, greetings, and more.
Audio Call Backs
Let your customer go on with their day without having to wait on hold. The caller can enter their phone number and receive a call back when an agent becomes available.
Presents supervisors with an intuitive real-time view of all calls and agents. The dashboard also shows a historical snapshot for the past few hours, providing insight on recent trends.
Supervisors can run and schedule reports based on specific queues, agents, teams, entry points, and more. Reports are customizable and exportable.
Supervisors can monitor calls for their team, the queue, or a specific agent; then either escalate to a Whisper Coaching mode or fully barge-in on the monitored call.
Supervisors can record calls for agents and/or queues. Call recording can range from all-day/every-day to a percentage of calls, specific days, or any combination thereof.
Agents can manually place outbound calls on behalf of the queue.
Wrap-up and Idle Codes
Agents can set their status or specify a code for the resolution of a given call. All codes are pre-defined by the supervisor.
Why Choose the UCx Contact Center?
Work From Anywhere
With a powerful web-based portal, UCx-CC enables the agent to place and receive calls from any computer. Not only can you offer your agents more flexibility in where they work, but you’ll also have a great business continuity strategy right out of the box.
Ready to create your perfect Contact Center solution?
Contact us to schedule an interactive demo with one of our Contact Center experts.
You've Got Options
UCx Contact Center is well-suited for large or complex organizations, or those that need advanced reporting capabilities. If you need a simpler way to route inbound calls to a queue of agents, consider our UCx Call Center service.
Not sure which one to choose? Ask your TPx representative for guidance on the solution that’s the best fit for your business.