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Introduction to Call Center

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TPx’s Call Center client is designed to support the needs of Call Center agents and supervisors in any environment. It supports a full set of call handling functions, automatic call distribution (ACD) state management, real-time and historical reporting, and other features required in enterprise call centers.

The Call Center functionality available to you depends on your Call Center function (Agent or Supervisor), the types of queues you are staffing or monitoring (Standard or Premium), and your own services and settings.  For more information about the capabilities and services assigned to you, ask your administrator.

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