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View and Modify Auto Attendant Dialing Menus

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You can configure your Auto Attendant with different call routing options during normal business hours, after-hours, and holidays.

  1. Log in to the UCx Web Portal at
  2. On the Group home page, click Services on the left-hand menu. On the Group – Services page, click Auto Attendant.
  3. The Auto Attendant page lists all Auto Attendants currently configured for your group. On this list, locate the Auto Attendant you wish to modify, and click Edit.
  4. The Profile page for the selected Auto Attendant will open. On the left-hand Options menu, click Menus.
  5. Select one of the following options: Business Hours Menu, After Hours Menu, or Holiday Menu.

    NOTE: Steps 6 and 7 apply to all three menu types.

  6. Complete the menu options for the selected dialing menu. The table below provides more details. You can also refer to our Auto Attendant Quick Reference Guide for sample menu configurations.
  7. To save your changes, click Apply or OK. To exit without saving, select another page or click Cancel.
Option Description
Greeting Default Greeting plays a generic system recording which does not identify your company by name.Personal Greeting plays a custom audio or video message. The drop-down lists include the announcements loaded in your Announcement Repository. A custom greeting must be added to your Announcement Repository before you can use it here.
Enable first-level extension dialing Enabling this option allows the caller to dial an extension immediately without selecting a menu option first.
Key List of the keys on a telephone keypad which callers will select.
Description Description of the menu option (optional and for your reference).
  • Transfer with prompt – Plays the message “Your call is being transferred, please hold,” then transfers the call to the specified number.
  • Transfer without prompt – Transfers the call to the specified number without playing a transfer prompt.
  • Transfer to operator – Plays the message “Please stay on the line while your call is transferred to the operator,” then transfers the call to the specified operator number.
  • Transfer to submenu – Brings the call into the specified submenu, then plays the message configured for that submenu.
  • Name dialing – Brings the call into the automated name directory.
  • Extension dialing – Prompts the caller for an extension, then transfers the call to that extension.
  • Transfer to mailbox – Prompts the caller for an extension, then transfers the call to the voice mailbox of that extension.
  • Play announcement – Plays a recorded message (selected from your Announcement Repository), then returns to the current Auto Attendant menu.
  • Repeat menu – Replays the Auto Attendant greeting.
  • Exit – Terminates the call.
Action Data When you select an Action requiring additional information, the fields for entering that information automatically appear in this column.If an Action transfers a call, you must specify a number. Phone numbers may include Feature Access Code prefixes (*##) to activate the following features: Calling Line ID Delivery Blocking per Call, Calling Line ID Delivery Allowing per Call, Direct Voice Mail Transfer, Speed Codes (8 or 100), or Diversion Inhibitor.

If the selected Action is Transfer to submenu, note that the list of submenus will be empty if you have not created any submenus. Refer to View, Add, and Modify Auto Attendant Submenus for details.


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