LOS ANGELES – August 6, 2019 — TPx, the premier managed services provider, has hired Nancy Estrada as Service Delivery Manager of Channel Partner Provisioning, an exclusive group dedicated to processing service orders, installations and escalations for channel partners and their clients nationwide.
Estrada has 15 years of experience supporting channel partners as a Service Delivery Manager, Escalations Manager and Project Coordinator. Prior to joining TPx, she worked at AireSpring where she started her career as an Order Entry Coordinator and rose through the ranks to become the company’s Service Delivery Manager.
“Nancy is a strong addition to an already exceptional partner provisioning team,” said Yvette Barreto, Director of Channel Partner Provisioning. “She fills an important position for us because the TPx partner community is growing fast, and it’s increasing the volume of orders we process. We value our partner relationships and want to consistently maintain the high level of support and smooth installations that partners have come to expect from us. Nancy will help ensure we do that.”
TPx’s Channel Partner Provisioning team includes 30 professionals with an average 15 years of experience processing service orders, installations and escalations for partners and their clients.
“I’ve only been here a short time and I’m already convinced that TPx’s partner provisioning team is the best in the industry,” said Estrada. “They roll up their sleeves and do whatever it takes to make it happen for partners. They genuinely value partner relationships and know how to install the sophisticated solutions that businesses need today. I’m thrilled to be a part of the team and look forward to lending my knowledge and experience to our partners and their clients.”
TPx has a strong core competency in service delivery, consistently completing more than 1,000 orders per month for its UCaaS, Managed IT services and Managed Connectivity services. With nearly half of those orders coming from its partner channel, the company launched its exclusive Partner Provisioning Group in 2017 to enhance partner experiences and communications. Since then, the group has expanded considerably to include nearly 20 engineers and six project managers to keep pace with service orders from partners.
Founded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there’s a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises. Throughout its history, the company has steadily executed strategically and delivered more than 16 years of uninterrupted growth over a period that has included two recessions. For more information, visit www.tpx.com or follow @TPxComm on Twitter.