If you can't get in to the UCx Web Portal to update your Auto Attendant greetings, you can do so from any phone - whether that phone is within the UCx system or not.
Follow these three steps to record a new greeting through a phone and add it to an Auto Attendant menu or submenu. You can also use a pre-recorded WAV file for the greeting if it meets TPx’s specifications; if so, skip ahead to Step 2 below.
With TPx’s messaging system, you can upload custom greetings and on-hold music to your Announcement Repository in WAV or WMA format. However, the system expects to receive a file with certain properties.