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Basic Features in Call Control Menu

Upgrading to UCx with Cisco Webex

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In-Call Service Activation

In-Call Service Activation allows users hosted on a Time Division Multiplexing (TDM) system to transparently activate mid-call services (for example, flash services).
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Music/Video On Hold

The Music/Video On Hold feature allows you to set your own custom music or video files that are played when a remote party is held, parked, or camped on. If you choose, you can also disable this feature so your callers do not hear or see anything while on hold.
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Three-Way Call and N-Way Call

Three-Way Calling and N-Way Calling allow you to perform conference calls that can be initiated from your phone or through the CommPilot Call Manager.
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Flash Call Hold

Flash Call Hold allows you to dial a feature access code to hold and retrieve calls when using a simple phone without call control capability.
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Diversion Inhibitor

Diversion Inhibitor allows you to inhibit the remote party's redirecting of a call through the use of a Feature Access Code. This can only be used for calls within a Group or Enterprise.
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Directed Call Pickup with Barge-In

Directed Call Pickup with Barge-In allows you to dial a feature access code followed by an extension to pick up or barge-in on a call to another group member. If the call has not been answered, then it is picked up. If the call has been answered, then barge-in occurs.
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Directed Call Pickup

Directed Call Pickup allows you to dial a feature access code followed by an extension to pick up a ringing call to another group member. You can pick up a call to anyone in your group as long as it has not yet been answered.
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Customer Originated Trace

Customer Originated Trace allows you to dial a feature access code to issue a trace to TPx for your last incoming call.
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Call Waiting

Call Waiting allows you to receive another call while you are on the phone. When this feature is enabled, you will hear a beep indicating a new call has arrived.
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Call Transfer

When Call Transfer Recall is configured, you can ensure that the calling party is handled by a live person (either the intended destination or the receptionist) by avoiding sending the calling party to voicemail.
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