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Direct Trunk Overflow

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Manage DTO Default Number

To bulk set all addresses to the same destination, select Direct Trunk Overflow in the dropdown menu in the upper right corner.
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Manage DTO Numbers

The Standard DTO application forwards all numbers assigned to agents to a default ring-to destination and email address. Enhanced DTO allows each agent’s DID to be forwarded to a specific destination (like a cell phone or group) or the same ring-to destination. Each DID can be set up to alert a unique email address or the same email address when DTO is utilized.
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Introduction to Direct Trunk Overflow

Direct Trunk Overflow (DTO) automatically redirects incoming calls to an alternate number(s) if there is a service impairment or if all agents are unavailable.
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