The following functions are available in both Manage DTO Numbers and Manage DTO Default Number.
To bulk set all addresses to the same destination, select Direct Trunk Overflow in the dropdown menu in the upper right corner.
The Standard DTO application forwards all numbers assigned to agents to a default ring-to destination and email address. Enhanced DTO allows each agent’s DID to be forwarded to a specific destination (like a cell phone or group) or the same ring-to destination. Each DID can be set up to alert a unique email address or the same email address when DTO is utilized.
Direct Trunk Overflow (DTO) automatically redirects incoming calls to an alternate number(s) if there is a service impairment or if all agents are unavailable.