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Manage DTO Numbers

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The Standard DTO application forwards all numbers assigned to agents to a default ring-to destination and email address. Enhanced DTO allows each agent’s DID to be forwarded to a specific destination (like a cell phone or group) or the same ring-to destination. Each DID can be set up to alert a unique email address or the same email address when DTO is utilized.

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To modify an existing record, click on the row, then the Edit icon RTAP pencil icon  in the bottom right corner.

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Once the Edit Record window appears, the individual entry can be populated with the following fields:

  • RingTO: The phone number where calls are routed to.
  • Email: The email address where alerts are sent to.

The following fields are also generated for each DID:

  • Last Used: Displays the last time DTO was utilized.
  • Calls: Displays the amount of times DTO was utilized.
  • Calls Active: Displays if the DID is currently using DTO.

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