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Manage and Monitor Contacts

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Send an Email to a Contact in the Receptionist Client

Receptionist allows you to send e-mail messages to contacts that have messaging configured in the system.  You must also have the Messaging feature enabled within Receptionist. To configure this feature, go to the Settings - Messaging tab.
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Chat in the Receptionist and Call Center Clients

You can use the Receptionist or Call Center client to send instant messages to your contacts. For each chat session, a Chat window appears at the bottom-right hand side of the window.
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Manage Chats in the Receptionist and Call Center Clients

If you have the instant messaging and presence (IM&P) service assigned, you can use the Receptionist or Call Center client to chat with other IM&P users and see their presence state when you are online. The instructions are the same for both clients.
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