Dynamic E911 for UCx with Webex
Virtual Fax and Regulatory Compliance
Many applicable laws and regulations, such as HIPAA and PCI, are likely to require companies to protect any sensitive data in their possession or control. You and your company’s management are ultimately responsible for ensuring your company complies with its data protection obligations. TPx’s Virtual Fax service is configured as a useful tool to help your company protect sensitive data sent or received via facsimile transmission.
How to Send a Fax via Email
This article describes how to send a fax using the Virtual Fax service.
How to Send a Fax from the Web Portal
This article describes how to send a fax using the Virtual Fax service.
Manage Cover Sheets for Virtual Fax
Virtual Fax comes with a set of fax cover sheets that you can make available to Virtual Fax users via their faxing profile.
View Outgoing Fax Queue
This article describes how to view faxes in the Virtual Fax service.
Phone Books in Virtual Fax
In the Virtual Fax service, a Phone Book stores contact information about fax recipients. This information can include a contact’s name, fax number, address, company and business address, etc.
Outgoing Queue in Virtual Fax
The Outgoing Queue displays outbound faxes that are in the process of being transmitted.
OCR Processing Settings for Virtual Fax
OCR Processing creates a searchable PDF, in which a transparent layer of text is laid on top of the fax image. This does not add any discernable length of time to the processing of an inbound fax.
Configure General Options for Virtual Fax
The General Settings menu of the Virtual Fax admin portal allows you to select settings for incoming fax routing, rasterization, and web clients at your site.
SMTP Settings for Virtual Fax
Log in to the admin portal at https://fax.tpx.net/faxadmin. Your initial view upon logging in will be of the General Settings Properties menu. Click the SMTP tab.
Accessing the Virtual Fax Admin Portal
Administrators can log in to the Virtual Fax self-service portal to manage many components of this service.
View Inbound and Outbound Fax History
This article describes how to view fax history in the Virtual Fax service.
View All Outbound Fax History in Virtual Fax
The Outbound History menu of the Virtual Fax admin portal displays a list of all faxes your users have sent.
View All Inbound Fax History in Virtual Fax
The Inbound History menu of the Virtual Fax admin portal displays a list of all faxes received by all users.
Getting Started with Virtual Fax
You’ll receive an email from TPx with your assigned username and a temporary password.
Delete a Virtual Fax User
Log in to the admin portal at https://fax.tpx.net/faxadmin, then click Internal Users on the left menu.
Export a List of Virtual Fax Users
Use this process to export a list of all Virtual Fax users for your company. The exported list includes all of the users’ properties, except for their passwords.
Import a List of Virtual Fax Users
With the Virtual Fax admin portal, you can bulk upload a list of users to either create new accounts or update existing users’ information.
Change the Profile for Multiple Virtual Fax Users
Use this process to change the assigned profile for two or more Virtual Fax users. To change the profile for a single user, see Edit a Virtual Fax User.
Change a Virtual Fax User’s Password
Log in to the admin portal at https://fax.tpx.net/faxadmin, then click Internal Users on the left menu.