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What Services Do Businesses Offload to Managed Service Providers?

Here’s a comprehensive list of what managed services typically offloaded to managed service providers:

Communication

  • Unified Communications & Collaboration (UC&C)
  • Hosted PBX & Voice Calling
  • Web Meetings & Video Conferencing
  • Messaging Applications
  • Contact Center Solutions
  • Microsoft Teams Calling
  • Business Phones
  • Microsoft 365
  • Hybrid SIP & UC
  • SIP Trunking
  • Audio Conferencing
  • Virtual Fax

Cybersecurity

Connectivity

IT Needs by the Numbers

Here are some statistics that provide a good health check into the current needs of IT professionals and the state of the industry:

Cybersecurity is a Priority

A survey conducted during the fourth quarter of 2020 found that 75 percent of CIOs ranked cybersecurity as their top priority for 2021. Additionally, 70 percent of cybersecurity professionals say their organization is impacted by the cybersecurity skills shortage.

IT Budgets Have Increased for Data Protection

A recent survey found that 71 percent of CIOs list protecting data as the most likely area for increased IT budget investment going forward.

Cloud Digital Transition Is Proceeding Full-Steam Ahead

According to recent data from Gartner, by 2023, 75 percent of all databases will be on a cloud platform, increasing the need for reliable network services for businesses.

IT Teams Scaling Work-from-Home Operations Need Additional Support

A 2021 report by IDG Communications found that 58 percent of companies struggle to muster sufficient IT resources to scale their work-from-home operations.

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