What Services Do Businesses Offload to Managed Service Providers?
Managed Services Topics
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What Does ‘Managed Services’ Mean in Practice?
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Why Do Businesses Engage Managed Service Providers?
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What Services Do Businesses Offload to Managed Service Providers?
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What Levels of Service Do Managed Service Providers Offer?
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Why Should Businesses Choose Managed Services vs. Break-Fix?
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What to Look for in a Managed Services Provider?
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How to Work with a Managed Services Provider
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Back to Learning Center
Here’s a comprehensive list of what managed services typically offloaded to managed service providers:
Communication
- Unified Communications & Collaboration (UC&C)
- Hosted PBX & Voice Calling
- Web Meetings & Video Conferencing
- Messaging Applications
- Contact Center Solutions
- Microsoft Teams Calling
- Business Phones
- Microsoft 365
- Hybrid SIP & UC
- SIP Trunking
- Audio Conferencing
- Virtual Fax
Cybersecurity
- Next-Generation Firewalls
- Backup & Data Recovery (BDR)
- Password Management
- Multi-Factor Authentication (MFA)
- Patch Management
- Email Security
- Managed Detection and Response (MDR)
- Endpoint Detection and Response (EDR)
- Remote Monitoring and Management (RMM)
- Unified Threat Management (UTM)
- DNS Protection
- Security Awareness Training
Connectivity
- SD-WAN
- Managed Wi-Fi
- Network Switches
- Wireless LAN
IT Needs by the Numbers
Here are some statistics that provide a good health check into the current needs of IT professionals and the state of the industry:
Cybersecurity is a Priority
A survey conducted during the fourth quarter of 2020 found that 75 percent of CIOs ranked cybersecurity as their top priority for 2021. Additionally, 70 percent of cybersecurity professionals say their organization is impacted by the cybersecurity skills shortage.
IT Budgets Have Increased for Data Protection
A recent survey found that 71 percent of CIOs list protecting data as the most likely area for increased IT budget investment going forward.
Cloud Digital Transition Is Proceeding Full-Steam Ahead
According to recent data from Gartner, by 2023, 75 percent of all databases will be on a cloud platform, increasing the need for reliable network services for businesses.
IT Teams Scaling Work-from-Home Operations Need Additional Support
A 2021 report by IDG Communications found that 58 percent of companies struggle to muster sufficient IT resources to scale their work-from-home operations.
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