Action buttons allow you to perform actions on calls (such as answering or transferring) or actions that result in a call being placed (such as dialing a number or contact).
Action buttons are contextual. That means they only appear on a line/entry when you move the mouse over that entry and when the corresponding action can be performed on that entry.
| Action button | What can you do with this? |
 Dial |
Dial the number you entered in the Dialer. |
| CALL | Place a call to the selected contact or to a number from Call History. |
| Redial | Redial the last dialed number. |
| EXT | Dial the contact’s extension. |
| MOB | Dial the contact’s mobile number. |
| Send an e-mail to the contact. | |
| Transfer | Transfer a call to a number entered in the Dialer. |
| TXR | Transfer a call to a selected number or contact. |
| VM | Transfer a call to the selected contact’s voicemail. |
| ANS | Answer an incoming call, answer an unanswered call for a contact, or resume a held call. |
| HOLD | Place a call on hold. |
| END | End a call. |
| CONF | Start a conference call or add a caller to a conference. |
| END | End a conference call. |
| LEAVE | Leave a conference call while allowing other participants to continue the call. |
| CAMP | Camp the call on a busy contact. |
| BARGE | Barge in on a contact’s call. |
| PARK | Park a call on a contact. |
| MON | Start monitoring the state of the selected contact. |
| CHAT | Open a chat window to chat with the selected contact. |
| INVITE | Invite the selected user(s) to a chat session. |
| PROMOTE | Promote the selected call to the next higher priority bucket. |
| RETRIEVE | Retrieve the selected call from the queue to the supervisor’s device. |
| REORDER | Change the selected call’s position in the queue. |
 Web Pop URL |
Open a page in your browser to provide additional information about the caller. |
 Delete Call Log |
Delete a call log from Call History. |
You may also see these control buttons throughout the client:
| Button | What can you do with this? |
 Options |
Organize items in lists. |
 Expand/Collapse |
Show or hide the contents of a window or panel. |
 Close |
Close an interface element, such as window, pane, or panel. |
 Edit |
Edit a contact (in some directories). |
 Call History |
Display your call logs. |
 Call Waiting |
Turn Call Waiting on or off. |
 Auto Answer |
Automatically answer incoming calls. |
 Pull Out Directory |
Place a selected directory below the Call Console. |
 vCard |
Save a caller’s phone number and personal information in Microsoft Outlook. |
 Transfer to Voice Mail |
Transfer an incoming call to your voice mail. |