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- Manage Auto Attendants
- Activate or Deactivate an Existing Auto Attendant
NOTE: To add a new Auto Attendant or delete an existing Auto Attendant, contact TPx’s Customer Care Provisioning team at 888-322-6553.
- Log in to the UCx Web Portal.
- On the Group home page, click Services on the left-hand menu. On the Group – Services page, click Auto Attendant.
- The Auto Attendant page lists all Auto Attendants currently configured for your group. On this list, locate the Auto Attendant you wish to activate or deactivate.
- To activate the Auto Attendant, check the Active box and select OK or Apply. To exit without saving, select another page or click Cancel. A checkmark in the Active box indicates the Auto Attendant is active and accessible.
- To deactivate the Auto Attendant, uncheck the Active box and select OK or Apply. To exit without saving, select another page or click Cancel. Once deactivated, the Auto Attendant is unreachable.