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Introduction to Call Alert Notification Service

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TPx’s Call Alert Notification Service provides alerts via email, phone call, and/or SMS text message when a particular digit string is dialed. The notification indicates the telephone number, name, and location that initiated the call, and provides a mechanism for acknowledging receipt of the call alert notification.

This service is most commonly used to provide notification that a call has been placed to 911. However, an alert can be set on any digit string, allowing alert notifications on calls to directory assistance, pay-per use numbers, or international calls. It is managed via the TPx Real-Time Application portal. Authorized users can set up call alert notifications, add or edit location descriptions for each user in their enterprise, and get reporting on calls which have triggered call alert notifications.

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