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Log In to the Call Center Client

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  4. Log In to the Call Center Client

The Call Center client is a hosted (web-based) application, launched directly from a web browser. You can access the client in two ways:

Sign In from Web Browser

  1. Visit https://callcenter.dsci-net.com
  2. Enter your user ID and password. If you do not know your user ID or password, contact your company administrator.
  3. (Optional, but recommended) Check Stay signed in to automatically connect and sign in whenever a network connection is detected. When this option is disabled, the client will sign you out if the connection is lost.
  4. (Optional) To change the language, click Additional options and select a new language from the Language drop-down list.
  5. Click Sign In. The Call Center client starts.

Launch Application from UCx Web Portal

Log in to the UCx Web Portal at voice.dscicorp.com. Click the Launch dropdown in the upper right corner and select Call Center Agent.

NOTES:

  • You can only have one active Call Center session at a time. When you sign in from a second location, you are automatically signed out from the original location.
  • The sign-in procedure is the same for agents and supervisors.

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