The benefits of managed services are well-established— the more you can outsource your core IT and communications needs, the more you can focus on growing your business. And in organizations with internal IT teams, the ability to free up those teams to focus on high-value differentiators is becoming vital to establishing competitive advantage. But as more and more communications and IT services are outsourced, the need to manage multiple vendors is becoming a challenge in-and-of itself. TPx customers can get all of their key services from a single provider, which has many benefits.
Single Point of Contact
Having one point of contact is now more valuable than ever, especially for small- and medium-sized businesses (SMBs) that have complex needs but constrained resources. We see it as solving a key operational challenge: Most businesses would rather not deal with a sprawling patchwork of vendors, with diverse management consoles and other systems, several different bills (and billing cycles), and multiple sales and support contacts.
This commitment to our customers is so core to our value proposition that we recently debuted a modular, platform approach to managed services, dubbed TPx Complete. It’s a comprehensive package of multiple services that’s been especially designed to meet the voice, security, network quality and continuity needs of SMBs.
Everything You Need
TPx Complete includes: UCx, our unified communications platform; managed SD-WAN; managed firewall; managed endpoints; virtual fax; 4G LTE failover for redundancy and resilience; and full-featured IP desk phones for every user. It ensures our customers that they’re getting everything they need for communications, security and peace of mind.
We designed TPx Complete to live up to its name: We’ve included everything you need in a core services package – and nothing you might not. There’s no longer the worry of missing something when procuring a-la-carte services and unwittingly ending up with an incomplete solution.
We also take the guesswork out of establishing your IT support budget by offering packages as a single subscription service. One monthly charge covers a wide range of tasks, with no surprise fees. This goes for businesses with multiple locations, too: You can roll services for all locations under one contract for scale.
For businesses that have more extensive needs, it’s simple to add on other TPx services (such as managed connectivity) to create a custom solution. We can design the perfect package tailored to your specific needs from our overall managed service portfolio (MSx), using only the modules you choose.
In all cases, the services are backed by our U.S. based network operations center (NOC) and security operations center (SOC), where our IT experts will monitor your critical systems 24/7/365 and respond immediately to any issues you may have, freeing you up to focus on your core business objectives.
Seize Your Single-Contact Opportunity
Contact your TPx representative today to see how TPx Complete can give your company access to a full suite of top-tier IT services, while keeping your operations efficient and streamlined. Elevate your business today!
About the Author
Toni Rardin is the Product Manager of SIP Services at TPx Communications. She has over 23 years of experience in the industry and has been an integral product contributor to TPx for the last 11 years. Toni’s focus and support of SmartVoice SIP services has established a very large customer base of satisfied customers. She welcomed the additional opportunity to lead the development of the new TPx Complete offering. Leveraging the capabilities across multiple TPx services to deliver this one-of-a-kind bundle to our customer is an exciting innovation.