If you are a Call Center agent, you can use the UCx for Desktop application to log in to your assigned queues.
View Call Queues
Click on Settings, then select Services in the top drop-down. The Queues pane displays your assigned queues.
Set Automatic Call Distribution (ACD) Status
Set your ACD state with the dropdown in the Queues pane: Sign-In, Available, Wrap-Up, Sign-Out, or Unavailable. When you select an ACD state, the text underneath the dropdown indicates whether or not you will receive incoming Call Center calls.
Receiving Call Center Calls with UCx
When you are logged in to a Call Center through the UCx for Desktop application, you’ll see a pop-up notification for each inbound call to the queue. It’s exactly the same as the pop-up notification for direct-dialed calls, except that the notification also includes the name of the queue.
Join Call Queues
In the Queues pane: Click the drop-down next to the name of the queue you want to join, then select In. Repeat this process for each queue you want to join.