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Call Center Agents – Monitor Supervisors

With the Call Center Client, agents can monitor the phone state of up to 50 selected supervisors. This is useful…

Call Center Agents – Monitor Call Centers

With the Call Center Client, agents can get real-time information about monitored queues. The Dashboard pane lists the monitored call…

Agent Skill Levels

Agent skill levels are used to rate the ability of an agent to handle calls in call centers with skill-based…

Change Agent ACD State

Monitored agents have their phone and ACD state displayed. An icon to the left of the agent’s name indicates the…

Generate Reports

Call Center provides reporting functions to agents and supervisors. Agents can only generate reports about their own activity. Supervisors have…

Manage and Monitor Call Center Agents

Call center supervisors use the Agents panel of the Call Center Client to view the agents they are supervising and…

Call Center Agent Login from UCx for Desktop

This function is only available to users who are assigned to at least one Call Center queue….

Call Center Agent Login from UCx for Android

[ht_message mstyle=”alert” show_icon=”true”]NOTE: This function is only available to users who are assigned to at least one Call Center queue.[/ht_message]…

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