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Requirements for the Receptionist Client

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TPx’s Receptionist client is a Software as a Service (SaaS) application which is launched by the end user directly from the TPx Web Portal or a web browser.  Therefore, there is no need to distribute client software or upgrades to end users’ desktops.

This article describes the minimum software requirements to properly run the Receptionist client. TPx strongly recommends that computer systems used to run Receptionist have capabilities that exceed these.

Operating System

Receptionist is deployed on a Microsoft Windows platform and/or Citrix Presentation Server platform.

Hardware Requirements

Microsoft Windows Platform:

The hardware requirements for the Microsoft Windows platform include:

  • 1.2 GHz or higher Pentium 3 or compatible CPU
  • 512 megabytes (MB) of RAM recommended minimum; more memory generally improves performance
  • 60 MB available hard disk space
  • Video graphics card with minimum of 8 MB of RAM
  • Super VGA monitor (15 inches or larger)
  • 1024 x 768 minimum screen resolution
  • HTTP(s) connectivity to the UCx Web Portal
  • TCP/IP connectivity to the Open Client Server on port designated by TPx

Citrix Presentation Server:

The hardware requirements for the Citrix Presentation Server include:

  • 2.0 GHz or higher Pentium 4 or compatible CPU
  • Minimum 2 GB of RAM
  • 60 MB free disk space per application installation
  • HTTP(s) connectivity to the TPx Web Portal
  • TCP/IP connectivity to the Open Client Server on port designated by TPx

Citrix ICA Client Workstation:

The hardware requirements for the Citrix ICA client workstation include:

  • 1.2 GHz or higher Pentium 3 or compatible CPU
  • 128 megabytes (MB) of RAM
  • Video graphics card with 8 MB of RAM minimum
  • 1024 x 768 minimum screen resolution
  • Network connection of minimum 56 KBps speed

Software Requirements

The software requirements include:

  • Windows, Mac OS X, or Citrix operating system
  • Sun Microsystems Java, Runtime edition
  • Outlook – Required for the Outlook contact directory
  • Excel (optional)
  • Web browser, such as Internet Explorer, Firefox, Chrome, or Safari (note that some browser versions have restrictions and limitations)

NOTE: TPx recommends always using the latest available service pack/update for Windows, Mac OS X, Internet Explorer, Firefox, Safari, and Outlook.

Browser Javascript Requirements:

The Receptionist client runs on the Java Virtual machine. The user’s workstation must have the Java Runtime Environment installed, and their web browser must have a compatible version of the Java plugin enabled.

NOTE: To ensure the best user experience, TPx recommends that all Receptionist users’ workstations have the most up-to-date version of Java installed.

To enable Javascript on Internet Explorer:

  1. Open Internet Explorer.
  2. Go to Tools, then select Internet Options.
  3. Select the Security tab.
  4. Select the Internet Zone.
  5. Click the Custom level… button.
  6. In the Scripting category, select Enable for the Active Scripting subcategory.
  7. In the Scripting category, select Enable for the Allow status bar updates via script subcategory.
  8. Click the Yes button when prompted with a message box asking, Are you sure you want to change the settings for this zone?
  9. Click OK in the Internet Options dialog Security tab.
  10. Close and restart Internet Explorer.

Citrix Server Impacts:

  • The application can be published on a Citrix server via the Management Console for MetaFrame.
  • Sun Microsystems Java 5 Update 11 or Java 6 Update 2 (or higher maintenance updates) Runtime editions.

Citrix Workstation Impacts:

  • The Java Virtual Machine is not required on the workstation in this deployment.

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