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Welcome to MSx Datacenters

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Welcome to MSx Datacenters!  This article will help you understand what to expect and how to get the most out of your service.

Product Description

The MSx Datacenters Service provides a physical facility that offers space with the proper power, cooling and security to host businesses’ computing hardware and servers. This capacity includes anything from cabinets to cages.  TPx’s datacenters are protected with multiple layers of redundancy delivering a high-performance tier that ensures mission critical demands. All critical infrastructure — power access, cooling, and data paths — is redundant, operating in a parallel and protected configuration.  This service helps companies save on infrastructure costs while maximizing their uptime.  Refer to MSx Datacenters Product Description for more details.

Service Onboarding

The first step in the service relationship is Onboarding. Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements.  This includes provisioning and installing hardware to your specific needs and establishing communications processes. The onboarding process is led by the TPx team and with your engagement is typically completed within 32 business days.  Refer to What to expect during MSx Datacenters Onboarding for more details.

Ongoing Support

Once the Onboarding project is complete, our Onboarding team will update all documentation in the customer runbook and transfer responsibility for supporting your MSx Datacenters service to the Datacenter Support Team.  All the ongoing system maintenance and security activities as well as remote hands support is delivered by the Datacenter Support Team.  You have access to the support team any time 24x7x365 via phone and online service request. Refer to Accessing MSx Datacenters Support for more details.

Account, Billing & Service Management

We recognize that your needs may change, and you may have questions that are not technical support related.  We’re here to help!  As a valued customer, you will be assigned a dedicated Account Manager to help you manage these changes, answer your questions, and facilitate access to additional TPx resources as needed to ensure your complete satisfaction.  You can also access the Datacenter Support Team directly to get help with all your datacenter questions and requests.  Billing inquiries can be directed to our finance department as needed.  Refer to Account, Billing and Service Management for more details.

Service Level Agreement

Refer to MSx Datacenters Service Level Agreement

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