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Month: January 2018

Five Ways Hosted UC Helps Retailers Tackle the Customer Experience Challenge

The way commercial buyers and consumers shop, interact and communicate with brands is undergoing a massive transformation. Global risk management firm Euler Hermes calls the phenomenon a “consumer experience challenge” and finds that omni-channeling – providing customers with a seamless shopping experience whether online, by phone or in a physical store – will be critical …

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Hosted UC: Beneath the Apps, It’s Your Lifeline

Most of today’s chatter about hosted unified communications (UC) centers on the menu of tools it serves up for communicating and collaborating easier and faster. And it should – UC rolls many valuable functions into a single app for both mobile and desktop use that can boost everything from employee and customer satisfaction to raw …

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