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Month: May 2018

Finance Sector Banks on UC for Customer Service

Something has happened in the ten or so years since the financial crisis: Banks and other financial institutions have gotten, well, rather hip. And personalized. And, dare we say it, customer service-oriented. One of the foundations for this change is the fact that they can leverage new communications approaches to become more nimble, flexible and …

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Now Hear This: Audio Conferencing Still Going Strong

When it comes to business communications, emerging channels like social media and video chat get a lot of ink – and deservedly so. But the tried-and-true ways of collaborating in the workplace persist, and in fact they are growing in usage. Nowhere is that more evident than in audio conferencing, which is still seeing impressive …

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