As a child of the 80s, I was fascinated when the movie Back to the Future Part II came out. It made so many technology predictions that seemed impossible at the time, but would later…
Read MoreThe terms “call center” and “contact center” are often used interchangeably. While they are indeed similar, they’re not the same. Call centers are all about routing voice calls to agents, while contact centers build upon…
Read MoreAt TPx, our goal is to help you break free from the constraints of voicemail and email, to enable more productive, collaborative working. UCx, TPx’s award-winning Unified Communications (UC) solution, will revolutionize the way you…
Read MoreIf you’ve read your managed service provider’s SLA (service level agreement) and wondered if you need an advanced degree in engineering to understand it all, don’t worry – you are not alone. Read on to…
Read MoreDoes your business have an old phone system that’s on its last legs? If it’s time for it to be replaced, you’ve got an important decision ahead of you. Buying the correct communications platform can truly…
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