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Communications & Collaboration

How a Local Government Provided Community Broadband to Residents

The coronavirus pandemic brought about many changes in 2020 and caused tremendous strain on state and local governments. One community in Virginia was able to leverage the CARES Act to make a positive impact for their residents. The City of Hopewell, located about 25 miles from Richmond, Virginia, is home to ~4000 low- and moderate-income …

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awkward video conferencing moments

5 Tips on How to Avoid Awkward Video Conferencing Moments

Video conferencing is an essential part of the business world, especially as so many businesses have transitioned to remote work due to the pandemic. Video conferencing helps bring coworkers together to interact face-to-face, even when working from home. In fact, according to a study by Owl Labs, 96% of respondents agree that video conferencing is …

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too many collaboration apps

Too Many Collaboration Apps? Benefits of a Single App.

When it comes to consistent communication, collaboration apps are the lifeline of any business. When I have to access too many collaboration apps every day to get the job done, it creates a disconnect in business communications. Instead, I’d like to unify how I communicate by using a single app. UCaaS offers several benefits from …

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TPx PCI compliance

TPx Expands Its Security and Compliance Commitment to Customers by Becoming PCI Compliant

We are excited to announce that we have achieved Payment Card Industry Data Security Standard (PCI-DSS) compliance for Managed IT Services (MSx) and Cloud Communications (UCx), a testament to our ongoing dedication to security and compliance. This achievement comes only months after announcing our HIPAA compliance for our MSx and UCx solutions. Achieving PCI compliance …

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Work from Home Office

How to Keep Your Business Running If Coronavirus Closes the Office Doors

An Emergency Work-at-Home Toolkit for Business Twitter just told all of its employees to work at home 100% of the time because of the coronavirus and you may be next when it comes knocking on your office door.  It is a scenario all companies should be thinking about at this time and get ready for. Fortunately, …

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Mobility with UC

UC Makes the Most of the Mobile Workforce

Welcome to today’s office – featuring an increasingly borderless workforce, set free by the rise of smartphones and tablets. Smart mobility has given companies the opportunity to recruit a larger pool of talent unfettered by geography, who can optimize their productivity with anytime, anywhere access to messaging and email. If you want your business to …

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Contact Center

Call Centers vs. Contact Centers – What’s the Difference?

  The terms “call center” and “contact center” are often used interchangeably. While they are indeed similar, they’re not the same. Call centers are all about routing voice calls to agents, while contact centers build upon those voice capabilities to further enhance the customer’s experience. Let’s explore the similarities and differences between these two mission-critical …

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UCx Integrator Supercharges Your Customer Experience via UC and CRM Integration

  Customers are letting businesses know in no uncertain terms that they expect a tailored experience every time they log in or call. Delivering that experience is becoming a baseline requirement and many businesses depend on robust CRM systems to enable that personalized attention. But you can’t get full value from this centralized goldmine of …

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