An Emergency Work-at-Home Toolkit for Business Twitter just told all of its employees to work at home 100% of the time because of the coronavirus and you may be next when it comes knocking on…
Read MoreWelcome to today’s office – featuring an increasingly borderless workforce, set free by the rise of smartphones and tablets. Smart mobility has given companies the opportunity to recruit a larger pool of talent unfettered by…
Read MoreThe terms “call center” and “contact center” are often used interchangeably. While they are indeed similar, they’re not the same. Call centers are all about routing voice calls to agents, while contact centers build…
Read MoreCustomers are letting businesses know in no uncertain terms that they expect a tailored experience every time they log in or call. Delivering that experience is becoming a baseline requirement and many businesses depend…
Read MoreWhen I was a kid, I will never forget the first time I rode my bike to our local store that I had previously only been able to walk to. The wind in my face,…
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