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The coronavirus pandemic brought about many changes in 2020 and caused tremendous strain on state and local governments. One community in Virginia was able to leverage the CARES Act to make a positive impact for their residents. The City of Hopewell, located about 25 miles from Richmond, Virginia, is home to ~4000 low- and moderate-income …
How a Local Government Provided Community Broadband to Residents Read More »
In light of the pandemic, the upsurge of remote work has redefined the workplace for most Americans. A recent study found that over the last five years, remote work has grown 44% — with remote workers making up almost 59% of the total U.S. workforce. This new reality calls for remote work organizations to reassess …
How Unified Communications is Redefining the Office Read More »
In recent months, a multitude of businesses deployed a remote workforce in record numbers. But what does this mean for the future of how these organizations will do business? Let’s take a look at some of the reasons remote work is poised for growth. Remote Work Is What Employees Want One of the reasons remote …
Video conferencing is an essential part of the business world, especially as so many businesses have transitioned to remote work due to the pandemic. Video conferencing helps bring coworkers together to interact face-to-face, even when working from home. In fact, according to a study by Owl Labs, 96% of respondents agree that video conferencing is …
5 Tips on How to Avoid Awkward Video Conferencing Moments Read More »
When it comes to consistent communication, collaboration apps are the lifeline of any business. When I have to access too many collaboration apps every day to get the job done, it creates a disconnect in business communications. Instead, I’d like to unify how I communicate by using a single app. UCaaS offers several benefits from …
Too Many Collaboration Apps? Benefits of a Single App. Read More »
After a year of working from home, we should prioritize organizing the home office Much of the world has been working remotely in the face of the COVID-19 pandemic for a year. It’s hard to believe, but we’re rapidly approaching the date when many teams were asked to stay home and work. It’s the right …
We are excited to announce that we have achieved Payment Card Industry Data Security Standard (PCI-DSS) compliance for Managed IT Services (MSx) and Cloud Communications (UCx), a testament to our ongoing dedication to security and compliance. This achievement comes only months after announcing our HIPAA compliance for our MSx and UCx solutions. Achieving PCI compliance …
An Emergency Work-at-Home Toolkit for Business Twitter just told all of its employees to work at home 100% of the time because of the coronavirus and you may be next when it comes knocking on your office door. It is a scenario all companies should be thinking about at this time and get ready for. Fortunately, …
How to Keep Your Business Running If Coronavirus Closes the Office Doors Read More »
Welcome to today’s office – featuring an increasingly borderless workforce, set free by the rise of smartphones and tablets. Smart mobility has given companies the opportunity to recruit a larger pool of talent unfettered by geography, who can optimize their productivity with anytime, anywhere access to messaging and email. If you want your business to …
The terms “call center” and “contact center” are often used interchangeably. While they are indeed similar, they’re not the same. Call centers are all about routing voice calls to agents, while contact centers build upon those voice capabilities to further enhance the customer’s experience. Let’s explore the similarities and differences between these two mission-critical …
Call Centers vs. Contact Centers – What’s the Difference? Read More »
Customers are letting businesses know in no uncertain terms that they expect a tailored experience every time they log in or call. Delivering that experience is becoming a baseline requirement and many businesses depend on robust CRM systems to enable that personalized attention. But you can’t get full value from this centralized goldmine of …
UCx Integrator Supercharges Your Customer Experience via UC and CRM Integration Read More »
When I was a kid, I will never forget the first time I rode my bike to our local store that I had previously only been able to walk to. The wind in my face, the pavement moving so fast it was a blur. Not to mention how quickly I could get there…it was a …
When Was the Last Time your Business Experienced a Quantum Leap? Read More »