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customer experience

UCx Integrator Supercharges Your Customer Experience via UC and CRM Integration

  Customers are letting businesses know in no uncertain terms that they expect a tailored experience every time they log in or call. Delivering that experience is becoming a baseline requirement and many businesses depend on robust CRM systems to enable that personalized attention. But you can’t get full value from this centralized goldmine of …

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UC Call Centers Drive Better Customer Experience

Customer satisfaction is so… yesterday. Today, it’s all about the customer experience, or overall journey with your company. Customers that have good overall experiences (including satisfaction at all of their touchpoints) buy more and refer more customers. And the key to it all is seamless communications throughout that journey. That’s why forward-thinking organizations are deploying …

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