TPx Support Center

Audacity is a free, easy-to-use program that you can use to record and edit audio files. Use the following instructions to save a pre-recorded WAV file for an Auto Attendant greeting that meets TPx’s specifications.

To save a recording as a WAV file using Audacity 2.0.x:

1. Open Audacity.
2. Find and open the sound file.
3. If the file is stereo, click above Mute/Solo and choose Tracks > Stereo Track to Mono.
4. Set Project Rate (bottom left) to 8000 Hz.
5. Choose File > Export.
6. Choose Other uncompressed files.
7. Click the Options… button.
8. Choose WAV (Microsoft) header.
9. Choose “U-Law” Encoding. (This sets the file to 8-bit, and with the 8000 Hz project sample rate, this means you have a 64 kbps bit rate.)
10. Click OK.
11. Name the file and click Save.

To save a recording as a WAV file using Audacity 2.1.2:

1. Open Audacity.
2. Find and open the sound file.
3. If the file is stereo, click above Mute/Solo and choose Tracks > Stereo Track to Mono.
4. Set Project Rate (bottom left) to 8000 Hz.
5. Go to File > Export Audio…
6. Choose Other uncompressed files.
7. Choose WAV (Microsoft) header.
8. Choose “U-Law” Encoding (this sets 8-bit, and 8 kHz).
9. Edit the file name and be sure it ends in “.wav”.
10. Click Save.
11. Click OK.