Poly Edge E Series
Place and End Calls in the Receptionist Client
Receptionist provides you with several ways in which you can make calls. When you dial a number or contact, the call appears in the Call Console as Incoming Local.
Transfer Calls in the Receptionist Client
There are a number of ways in which you can transfer a call in the Receptionist client:
Call States in the Receptionist Client
The following table lists the possible call states and actions that can be performed in each state.
Use the Receptionist Client to Answer Calls in Queues
With the Queued Calls pane, you can manage and monitor calls in up to five call center queues.
Record Calls in the Receptionist Client
You can record calls manually or have the system automatically record your calls. When a call is being recorded, a Recording message appears on the line for the call.
Manage Conference Calls in the Receptionist Client
You manage your conferences in the Call Console: you use the top area of the Call Console to establish a conference and add participants to it, and you use the Conference Call panel to manage or end an active conference.
Use the Receptionist Client to Barge In on a Call
Call Barge-in allows you to enter a call that is already established between two other people. Depending on your setup, you can barge in on contacts in your group or enterprise.
Park and Camp Calls in the Receptionist Client
Call parking or camping allows you to find a temporary "parking place" for a call. If a parked or camped call is not answered within a predefined amount of time, the call is recalled and reappears in your Call Console.
Hold and Resume Calls in the Receptionist Client
Move the mouse over the call and click HOLD. You can only put an active call on hold.
Use the Receptionist Client to Answer & Manage Calls
Inbound call information is always visible in the Call Console. To answer an incoming call, move the mouse over the call and click ANS. The call state changes to Active.