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Manage Calls in Receptionist Client

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Use the Receptionist Client to Answer Calls in Queues

With the Queued Calls pane, you can manage and monitor calls in up to five call center queues….

Call States in the Receptionist Client

The following table lists the possible call states and actions that can be performed in each state….

Use the Receptionist Client to Answer & Manage Calls

Inbound call information is always visible in the Call Console. To answer an incoming call, move the mouse over the…

Hold and Resume Calls in the Receptionist Client

Move the mouse over the call and click HOLD. You can only put an active call on hold….

Park and Camp Calls in the Receptionist Client

Call parking or camping allows you to find a temporary “parking place” for a call. If a parked or camped…

Use the Receptionist Client to Barge In on a Call

Call Barge-in allows you to enter a call that is already established between two other people. Depending on your setup,…

Manage Conference Calls in the Receptionist Client

You manage your conferences in the Call Console: you use the top area of the Call Console to establish a…

Record Calls in the Receptionist Client

You can record calls manually or have the system automatically record your calls. When a call is being recorded, a…

Place and End Calls in the Receptionist Client

Receptionist provides you with several ways in which you can make calls. When you dial a number or contact, the…

Transfer Calls in the Receptionist Client

There are a number of ways in which you can transfer a call in the Receptionist client:…

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