An Auto Attendant automatically transfers callers to an extension, hunt group, call center, or general voice mailbox without the intervention of a receptionist. Multiple submenus can be linked together in a hierarchal fashion, creating a fully interactive menu structure. At any step, the caller can reach a receptionist or operator by dialing 0.
The UCx SmartVoice Voice Portal and Voicemail Guide (PDF) provides an overview of:
The UCx SmartVoice Features Guide (PDF) provides a quick reference to the following features:
Account Codes are a powerful tool for managing expenses and reducing fraud. An Account Code is a numeric code entered by a user prior to making an outgoing call. It can be used to track calls for a specific user, department, or project. Account Codes are available with all UCx SmartVoice services.
As a child of the 80s, I was fascinated when the movie Back to the Future Part II came out. It made so many technology predictions that seemed impossible at the time, but would later prove to be accurate – such as video calling, wearable technology, and even drones. But there is one prominent prediction …
As an administrator in the UCx Web Portal, you have the ability to view or modify individual users’ settings. Watch this video to learn how to search for users, reset passwords, and change users’ Calling Line ID names.
In UCx, all of your greetings and announcements are stored in the Announcement Repository. Watch this video to learn how to add and manage files in your Announcement Repository, and how to create WAV files that meet our system’s specifications.
Watch this video to learn how to manage voicemail settings for your UCx users, including voicemail to email.
Watch this video to learn how to manage your UCx users’ conference bridges, including configuring security PINs, adding delegates, creating custom entrance greetings, and downloading recorded conferences.
A hunt group automatically processes incoming calls received by a single phone number by distributing them among a group of users. As the group administrator, you can view and modify existing hunt groups. Watch this video to learn how to add and remove users in hunt groups, specify routing policies, and manage “no answer” settings.
An Auto Attendant automatically transfers callers to an extension, hunt group, call center, or general voice mailbox without the intervention of a receptionist. Watch this video to learn how to manage your UCx Auto Attendants, including greetings and menus for business hours, after-hours, and holidays.
If you’ve read your managed service provider’s SLA (service level agreement) and wondered if you need an advanced degree in engineering to understand it all, don’t worry – you are not alone. Read on to get a plain English definition of these terms, and you’ll be speaking like a networking geek in no time! Let’s …