A marvelous 75-year long study conducted by a group of Harvard researchers has shown that love is really all that matters. The participants’ lifelong experiences revealed that happiness and life fulfillment revolved around love or simply searching for love.

Valentine’s Day is a good opportunity to reflect on what and who we love and show our appreciation. We took this opportunity to talk to a few TPx employees and ask them, “What do you love?” Watch the video to see what they said, and check out the short Q&A with our MSx Product team below!

1. Aside from family and friends, name the first three things that come to mind when someone asks you, “What do you love?”

Joe Royer, Product Manager, MSx Managed IT/Cloud: 

  1. Fishing
  2. Hunting
  3. Boating

Lori Hannan, Product Manager, MSx Managed Networks:

  1. Animals
  2. Swimming
  3. 60-70 degree weather

Erik Nordquist, Sr. Product Manager for MSx Firewalls & Datacenters:

  1. Fishing (not phishing – hate that)
  2. Backpacking
  3. Coaching girls’ soccer

Lucie Hys, Sr. Product Marketing Manager for MSx Services: 

  1. Working out
  2. Learning new things
  3. Traveling


2. What do you love about your job?

Joe: “That I get to use my many years of industry experience to help others in the company achieve success.”

Lori: “The freedom to work from home, and the people that I work with are always willing and excited to help.”

Erik: “Being able to help customers and make their lives easier so they can spend more time with their loved ones.”

Lucie: “Everything. The work environment is challenging, flexible, and fun and people here are smart, passionate, and hard-working.”


3. How is MSx special?

Joe: “We bring products to market that create real value for our clients.  We don’t just go for the next cool thing.”

Lori: “We are truly agile and keep a pulse on the market.”

Erik: “MSx isn’t about technology, it is about people. We have a great group of special people dedicated to helping our wonderful MSx customers.”

Lucie: “I agree with Erik. TPx is all about the people, since we are a service provider. We are dedicated to providing an excellent service, and really listen and adapt to the client’s wants and needs.”


Can you believe 2018 is almost over?  The year has gone by so fast, but as they say, time flies when you are having fun! At TPx, we do a good job at working hard while having fun – as you can see for yourself in our New Year’s Eve inspired video.

What are our MSx product team’s end-of-the-year thoughts? Check out a short Q&A below.

When you look back on 2018, what comes to mind?

Joe Royer, Product Manager, MSx Managed IT/Cloud: “Change. Lots of personal and professional change in my life this year. I had a fresh start with a new career as a product manager.”

Lori Hannan, Product Manager, MSx Managed Networks: “New baby, new job, new house.”

Erik Nordquist, Sr. Product Manager for MSx Firewalls: “A year full of great new experiences and working with a bunch of great new people.”

Lucie Hys, Sr. Product Marketing Manager for MSx Services: “Getting a job I love at TPx.”

What is your favorite work-related memory from 2018?

Joe: “The first ‘Product Management Roadshow,’ training the TPx sales teams about our MSx services.  That is when I realized that I can make a positive impact using my experience and expertise.”

Lori:Getting hired at TPx.”

Erik: “The moment I realized I could implement a change that would ultimately have a positive effect for the company.”

Lucie: “Drinking from a fire hose when I joined the company, as I had to learn a ton during a short period of time. I really enjoy learning and tackling new challenges.”

Looking into 2019, what are your personal or professional goals?

Joe: “To develop my expertise and continue to make a positive impact on the business in my new role as Product Manager.”

Erik: “Personal: Spend more time outdoors with family.  Professional: Add even more security offerings to the MSx line of services.”

Lucie: “Get more exposure for TPx from our marketing efforts, improve my Spanish, and visit a continent I have never been to.”

Where would you like to see TPx go in 2019? In the future?

Joe: “Continue to move toward becoming a national leader in all the MSP services that we provide.”

Lori: “Continue seeing more and more happy TPx customers.”

Erik: “I want us to become a premier trusted MSP for security products around the world.”

Lucie: “I would love to see the security service portfolio expand in 2019, and ultimately become a leading Managed Service Provider on an international front.”

How will you spend New Year’s Eve?

Joe: “With friends, telling stories and jokes and playing stupid fun games that will make memories for years.”

Lori: “In my new house, with my 2 daughters, 2 dogs, and my husband.”

Erik: “Either glamping or watching movies with the family.”

Lucie: “I will ring in the New Year in Prague with my best friends.”

Big thanks to all our clients, partners, employees, and friends for your continuous support. May 2019 be the best year so far for all of you.

There’s something to be thankful for every day of the year, but that sentiment is never stronger than it is on Thanksgiving. As we get ready to gather with our families and friends tomorrow, we’ve got much more than turkey and pumpkin pie on our minds.

Get to know our MSx team with a new Thanksgiving-inspired Q&A below!

What are you thankful for this holiday season?

Erik Nordquist, Sr. Product Manager for MSx Firewalls: “Spending time with my dad. Life is precious.”
Lori Hannan, Product Manager, MSx Managed Networks: “A healthy family.”
Joe Royer, Product Manager, MSx Managed IT/Cloud: “I’m thankful that my kids are all still local and we can spend time together beyond just a few hours here or there on a holiday.”
Lucie Hys, Sr. Product Marketing Manager for MSx Services: “For every day I get to spend with the people I love, being healthy, and for having a job I truly enjoy doing.”

What are you thankful for at work?

Erik: “Being able to work with people that really care about and take pride in their work. Being in a position now that I can work to make positive changes for the company.”
Lori: “It keeps me busy and I am always learning.”
Joe: “I’m thankful for the opportunity to take on a new challenge in a new role and begin the next chapter in my career.”
Lucie: “Waking up every day being excited about my workday, the flexibility, and great co-workers and managers.”

Why do you appreciate your colleagues?

Erik: “Because I know if I need something they will be there to help and they don’t expect me to be perfect.”
Lori: “Because they have helped me tremendously since I started about a month ago.”
Joe: “We have a great team of professionals who are hard-working, understand the value of teamwork and the role that every person plays in our company’s success and are therefore willing to help out whenever it’s needed.”
Lucie: “They all work hard, have high integrity, and really care about TPx succeeding.”

How would you answer these questions? Let us know in the comments.

Best wishes for a very happy Thanksgiving from all of us at TPx!


MSx Managed Services from TPx

Considering a managed service provider? When it comes to the world of managed services, there’s a lot to like about implementing managed firewalls, endpoints, backups, LANs and more. The immediate benefits include only paying for what you need and a reduction in maintenance and overhead costs – not to mention gaining an entire team of trained, experienced, qualified and certified professionals to work on your behalf.

Managed solutions can also solve compliance issues, and, of course, allow you to focus the bulk of your time and effort on your core business. Add in the ability to quickly adopt new technology and a guaranteed ability to keep it up-to-date to maintain a competitive advantage, and making the shift to managed services becomes a no-brainer.

At TPx, our belief in the ability of managed services to transform and support businesses runs deep. We have steadily built out an industry-leading portfolio of world-class offerings that includes everything from SD-WAN to cybersecurity. One of our key elements is our Managed IT portfolio of services – MSx – which are designed to be flexible and simple for businesses of all sizes.

MSx is a suite of seven managed IT services that allows companies to mix and match the functionalities according to their business needs, all under one subscription umbrella – thus eliminating the need to add each function individually. Now, one monthly charge covers a wide range of tasks that go to the heart of today’s modern business environments.

Options within this forward-thinking subscription package include:

  1. Managed SD-WAN including hybrid WAN options, bring your own bandwidth with QoS, application-aware traffic routing and failover;
  2. Managed LAN Monitoring for troubleshooting of core network infrastructure and equipment;
  3. Managed Office 365 for technical support and escalations to Microsoft and unlimited cloud backups of Office 365’s Exchange, OneDrive and SharePoint data;
  4. Managed Datacenter including direct access to TPx’s IP network and multiple layers of redundancy in seven geo-diverse SSAE 18 facilities;
  5. Managed Network Security including firewall monitoring and management, network intrusion detection and prevention, antivirus, web content filtering and application control, plus remote VPN options;
  6. Managed Endpoints including 24×7 remote monitoring, automated patch management and integrated anti-malware and antivirus technology;
  7. And, Managed Backups for data backup and disaster recovery in the event of a natural event, ransomware attack, system crash, fiber cut or other emergency.

Behind all of these is a national TPx team with deep experience providing managed IT services, including ex-military, Department of Defense and cybersecurity specialists. They staff our Network Operations (NOC) and Security Operations Centers (SOCs) to give your company peace of mind and act as your support team on a 24/7 basis.

Contact your TPx representative today to find out how MSx managed services can help you make the most of your resources and tech spend.

About the Author

Jared Martin has been in the Information Technology world for more than 20 years. He co-founded a managed services voice and Internet service provider in 2001 and grew the business to significant revenue. In 2008, that company was sold to Tel West Communications, which in turn was acquired by TPx in 2012. Jared has been a technology leader in driving change and adoption of new technologies, such as Software-Defined Wide Area Networking. He is always looking for new ways to use technologies that are outside of the box and to influence TPx to innovate and to be on the cutting edge. In 2016, Jared took charge of TPx’s new MSx line of business, formed as a result of the merger of TelePacific and DSCI. This brought Jared back to his roots of providing managed services and a consultative sales approach to customers.

Rarely does a day pass without news of a cybersecurity breach that is wreaking havoc on an organization and its customers or constituents. Equifax is the latest high-profile newsmaker, reporting that a recent cyberattack may have affected 143 million American consumers.

Given the growing threat of cyberattacks on business of all sizes, and in the spirit of Cyber Security Awareness Month, we offer five of the most common misconceptions about cybersecurity.

Myth 1: Our organization is too small for cyber criminals to target.

Reality: For years the average American small business was an unlikely target for a sophisticated cyberattack. Fewer financial resources and a relatively unknown brand worked in their favor to deflect hackers. But today no business is too small to be hacked. In fact, smaller organizations are much easier to hack, which is why nowadays nearly three quarters of attacks target smaller companies. And the threat is growing fast, according to the 2017 SonicWall Annual Threat report.

Myth 2: We’re safe because our virus detection software is up to date.

Reality: Virus detection software only identifies known virus signatures. New or self-mutating viruses often escape detection. During its October 2017 patch alone, for example, Microsoft released security updates for multiple vulnerabilities and patched 62 security flaws that affected the Windows OS, the Office package, Skype for Business, Internet Explorer and Microsoft Edge. Two security vulnerabilities were marked as “important” and with a high risk of affecting users’ online security.

Myth 3: Protecting your organization is good enough.

Reality: Many of the biggest cyberattacks in recent years involved third parties or entities subordinate to the organization that was breached. Everything in your ecosystem, from strategic partners, to subsidiaries, vendors and contractors, can be a threat route. Security is only as strong as the weakest link, and often times that weak link extends beyond your physical and digital walls. The point is, it’s important to be able to absorb an attack and keep on operating. In other words, have a strong business continuity plan in place.

Myth 4: Cybersecurity is an IT issue. It’s too complex for management to get involved.

Reality: The executive team should set the appropriate risk levels in physical and operational areas of the organization. This allows management and staff to implement and extend these policies to create a unified and robust security posture. Formal policies and procedures, such as a published cybersecurity plan, can be helpful in this regard. It’s also important that management visibly stress and support the cybersecurity program because workers generally follow the lead of their supervisors.

Myth 5: It’s too expensive to implement a Cybersecurity Program.

Reality: Mitigation or avoidance of risk via a cybersecurity program is actually surprisingly cost-effective with managed solutions like those provided by TPx. Our managed IT, managed firewall and business continuity services are all backed up by a state-of-the-art security operations center (SOC) and staffed by a team of security analysts with military and intelligence service backgrounds.  TPx also offers a compelling Unified Threat Management solution that consolidates network security – including firewalls with anti-virus and anti-spyware protection, intrusion detection, web filtering and more – as a comprehensive and dynamic threat prevention solution.

It’s an increasingly dangerous path to let common myths, a lack of internal expertise, or a lack of budgeting or planning to create vulnerabilities that are easily exploited by cybercriminals – especially with affordable, managed cybersecurity solutions within your grasp. Your TPx representative is happy to help you see how we can shore up your defenses against threats of all types.

About the Author

Matt Mair is a Senior Product Marketing Manager for ITx Managed Services. His role includes marketing and communications for TPx’s suite of managed IT offerings including Managed SD-WAN, LAN Monitoring, Office 365, Workstation and Servers Management, Colocation and Server Backup solutions. Matt holds an MBA from Michigan State University’s Broad School of Business and resides in Los Angeles.