The benefits of managed services are well-established— the more you can outsource your core IT and communications needs, the more you can focus on growing your business. And in organizations with internal IT teams, the ability to free up those teams to focus on high-value differentiators is becoming vital to establishing competitive advantage. But as more and more communications and IT services are outsourced, the need to manage multiple vendors is becoming a challenge in-and-of itself. TPx customers can get all of their key services from a single provider, which has many benefits.
Single Point of Contact
Having one point of contact is now more valuable than ever, especially for small- and medium-sized businesses (SMBs) that have complex needs but constrained resources. We see it as solving a key operational challenge: Most businesses would rather not deal with a sprawling patchwork of vendors, with diverse management consoles and other systems, several different bills (and billing cycles), and multiple sales and support contacts.
This commitment to our customers is so core to our value proposition that we recently debuted a modular, platform approach to managed services, dubbed TPx Complete. It’s a comprehensive package of multiple services that’s been especially designed to meet the voice, security, network quality and continuity needs of SMBs.
Everything You Need
TPx Complete includes: UCx, our unified communications platform; managed SD-WAN; managed firewall; managed endpoints; virtual fax; 4G LTE failover for redundancy and resilience; and full-featured IP desk phones for every user. It ensures our customers that they’re getting everything they need for communications, security and peace of mind.
We designed TPx Complete to live up to its name: We’ve included everything you need in a core services package – and nothing you might not. There’s no longer the worry of missing something when procuring a-la-carte services and unwittingly ending up with an incomplete solution.
We also take the guesswork out of establishing your IT support budget by offering packages as a single subscription service. One monthly charge covers a wide range of tasks, with no surprise fees. This goes for businesses with multiple locations, too: You can roll services for all locations under one contract for scale.
For businesses that have more extensive needs, it’s simple to add on other TPx services (such as managed connectivity) to create a custom solution. We can design the perfect package tailored to your specific needs from our overall managed service portfolio (MSx), using only the modules you choose.
In all cases, the services are backed by our U.S. based network operations center (NOC) and security operations center (SOC), where our IT experts will monitor your critical systems 24/7/365 and respond immediately to any issues you may have, freeing you up to focus on your core business objectives.
Seize Your Single-Contact Opportunity
Contact your TPx representative today to see how TPx Complete can give your company access to a full suite of top-tier IT services, while keeping your operations efficient and streamlined. Elevate your business today!
About the Author
Toni Rardin is the Product Manager of SIP Services at TPx Communications. She has over 23 years of experience in the industry and has been an integral product contributor to TPx for the last 11 years. Toni’s focus and support of SmartVoice SIP services has established a very large customer base of satisfied customers. She welcomed the additional opportunity to lead the development of the new TPx Complete offering. Leveraging the capabilities across multiple TPx services to deliver this one-of-a-kind bundle to our customer is an exciting innovation.
Small businesses want to focus on running and growing their core businesses, and they realize how important having up-to-date IT services can be when it comes to doing just that. The problem is, many of these companies wrestle with a lack of resources – both financial and human – to put a top-tier support framework into place.
Managed IT Services: The Next Great Equalizer
Fortunately, turning to managed IT service providers for turnkey services like unified communications (UC), network management, security and business continuity gives small businesses access to the same IT benefits and differentiators as their larger competition.
Managed IT services can be flexible and innovative – and, because they’re delivered via the cloud, they’re always updated and never obsolete. The best managed services also come with a full-service, round-the-clock network operations center (NOC), staffed with experts that act as your very own IT group – without all of the hassle of seeking out and training talent.
And on the budget front, managed services are a cost-effective alternative to building your own IT footprint. Small businesses pay a monthly fee for service and support, giving them a predictable cost profile.
TPx Complete: An Industry-First, All-In-One IT Services Solution
At TPx, we’re committed to developing well-designed managed IT services to help transform and elevate your business. We recently debuted a modular, platform approach to this, dubbed TPx Complete. It’s an industry first: a comprehensive package of managed services that’s been specially designed to meet the voice, security, network quality and continuity needs of small businesses.
TPx Complete includes: UCx, our unified communications platform; managed SD-WAN; managed firewall; managed endpoints; virtual fax; 4G LTE failover for redundancy and resilience; and full-featured IP desk phones for every user.
Businesses can choose to take the entire TPx Complete bundle, or we can design the perfect package tailored to a small business customer’s specific needs from our overall managed service portfolio (MSx), using only the services a business chooses. In either case, the services are backed by our NOC, where our IT experts will monitor your critical systems 24/7/365 and respond immediately to any issues you may have, freeing you up to focus on your core business objectives.
Budgets Tamed: Affordability, Scalability and Predictability
We also take the guesswork out of establishing your IT support budget by offering packages as a single subscription service, with one monthly charge covering a wide range of tasks and no surprise fees.
Contact your TPx representative to see how you can give your small business the crucial differentiator of top-tier IT services, either with TPx Complete or our MSx portfolio. We’re here to give you the support you need for your critical IT systems without the cost and hassle of doing it all in-house. Elevate your business today!
About the Author
Stacey Kendall is the Product Marketing Manager for TPx’s suite of Communications & Collaboration services. With over 20 years of experience in marketing communications for highly technical and regulated industries, she presents complex topics in a straightforward manner for current and prospective customers. Stacey holds a bachelor’s degree in Marketing with a specialization in Information Technology from the University of Massachusetts Amherst. She resides in the greater Boston area.