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unified communications

Work from Home Office

How to Keep Your Business Running If Coronavirus Closes the Office Doors

An Emergency Work-at-Home Toolkit for Business Twitter just told all of its employees to work at home 100% of the time because of the coronavirus and you may be next when it comes knocking on your office door.  It is a scenario all companies should be thinking about at this time and get ready for. Fortunately, …

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Mobility with UC

UC Makes the Most of the Mobile Workforce

Welcome to today’s office – featuring an increasingly borderless workforce, set free by the rise of smartphones and tablets. Smart mobility has given companies the opportunity to recruit a larger pool of talent unfettered by geography, who can optimize their productivity with anytime, anywhere access to messaging and email. If you want your business to …

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set up UC for holiday

How UC Can Help Your Company Tackle Long Weekends, Holidays, and Summer Vacations

Winter is finally abating and warm days, long holiday weekends, and summer vacations lie ahead. As companies prepare for barbecue season, setting up call forwarding and preparing holiday phone schedules should be on the to-do list. The good news is, a unified communications (UC) platform like UCx can help companies manage all of these needs …

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latency, jitter, and packet loss in plain English

Latency, Jitter, and Packet Loss: A Plain English Explanation For Non-Geeks

If you’ve read your managed service provider’s SLA (service level agreement) and wondered if you need an advanced degree in engineering to understand it all, don’t worry – you are not alone. Read on to get a plain English definition of these terms, and you’ll be speaking like a networking geek in no time! Let’s …

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UC Call Centers Drive Better Customer Experience

Customer satisfaction is so… yesterday. Today, it’s all about the customer experience, or overall journey with your company. Customers that have good overall experiences (including satisfaction at all of their touchpoints) buy more and refer more customers. And the key to it all is seamless communications throughout that journey. That’s why forward-thinking organizations are deploying …

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Unified Communications in Higher Education

UC Rules the School in the 21st Century College Campus

When it comes to today’s higher-education experience, students and faculty alike expect the same experiences they have in the rest of their lives: They want immersive digital environments and rich collaboration opportunities, untethered to classrooms, libraries or dorm rooms. Increasingly, unified communications (UC) has emerged as a key enabling technology for creating this kind of …

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Finance Sector Banks on UC for Customer Service

Something has happened in the ten or so years since the financial crisis: Banks and other financial institutions have gotten, well, rather hip. And personalized. And, dare we say it, customer service-oriented. One of the foundations for this change is the fact that they can leverage new communications approaches to become more nimble, flexible and …

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Now Hear This: Audio Conferencing Still Going Strong

When it comes to business communications, emerging channels like social media and video chat get a lot of ink – and deservedly so. But the tried-and-true ways of collaborating in the workplace persist, and in fact they are growing in usage. Nowhere is that more evident than in audio conferencing, which is still seeing impressive …

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Supply-Chain Management Puts Unified Communications Front and Center

The manufacturing sector has come a long way from the iconic Bruce Springsteen world of rust-belt blast furnaces and factories belching smoke into the sky (“Youngstown,” anyone?). Today’s manufacturing is at the forefront of innovation in many ways: leading the way on green production, embracing smart-factory floors and optimizing supply chains with the latest in …

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