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Will Ng

Raise Your Voice: Business Conversations Get a Makeover

In our data-intensive, smartphone-laden world, personal communications revolve around texting, emojis, memes and social networking. Using a phone is, well, decidedly passé for some. There are even memes about it. But any business owner knows that voice – actual, real conversation! – remains the lifeline of any going concern. To keep collaboration on track between …

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Five Ways Hosted UC Helps Retailers Tackle the Customer Experience Challenge

The way commercial buyers and consumers shop, interact and communicate with brands is undergoing a massive transformation. Global risk management firm Euler Hermes calls the phenomenon a “consumer experience challenge” and finds that omni-channeling – providing customers with a seamless shopping experience whether online, by phone or in a physical store – will be critical …

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Hosted UC: Beneath the Apps, It’s Your Lifeline

Most of today’s chatter about hosted unified communications (UC) centers on the menu of tools it serves up for communicating and collaborating easier and faster. And it should – UC rolls many valuable functions into a single app for both mobile and desktop use that can boost everything from employee and customer satisfaction to raw …

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Hosted UC: The Perfect Legal Remedy

Today’s law offices face unprecedented challenges. Like businesses in so many industries, law firms serve clients that are becoming more sophisticated procurers of products and services, many of whom are being poached (at least in part) by a growing list of legal alternatives such as self-help websites, offshore legal vendors and virtual assistants. Other delivery …

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Hosted UC Helps to Bridge the IT Skills Gap

The infamous “IT skills gap” is as persistent as it is frustrating. Enterprise technology is moving faster than ever, and finding and retaining personnel to meet everyday IT demands is a headache for companies of all sizes. Small and midsized companies struggle just to keep up with an increasingly complex world of telecom and IT …

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Managed Solutions Key to Painless Digital Transformation

Cloud, collaboration and mobility have been important considerations for small and medium-sized business (SMB) leaders for several years now. Generally, they have been viewed as isolated technologies requiring separate initiatives and a number of different vendors and service providers, especially for companies with multiple locations across the country. Increasingly, however, they are viewed as integrated …

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Audio Conferencing

Running a Business on Google Hangouts? Things Are Changing…

Google recently decided to pull out the SMS integration with Google Hangouts. For daily Hangouts users like myself, this is huge news. However, it only applies to those who use this feature on “other” networks (excludes Project Fi & Google Voice users). This isn’t the first time Google has pulled features out of Hangouts. A …

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