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Basic Features in Services Menu

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[Video] Hunt Groups

A hunt group automatically processes incoming calls received by a single phone number by distributing them among a group of users. As the group administrator, you can view and modify existing hunt groups. Watch this video to learn how to add and remove users in hunt groups, specify routing policies, and manage “no answer” settings.
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[Video] Call Pickup Groups

A Call Pickup Group allows users to answer a call that is ringing at another extension within that group. Watch this video to learn how to create and modify Call Pickup Groups in the UCx Web Portal.
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[Video] Call Park

The Call Park service allows a UCx user to place a call on hold against another user’s extension. Watch this video to learn how to manage settings for Call Park, such as the amount of time until a parked call is recalled to the user.
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[Video] Music on Hold

As a UCx administrator, you can upload custom audio or video files to be played for callers on hold instead of the default Music on Hold from TPx. Watch this video to learn how to manage your music on hold for both internal and external calls.
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Music/Video on Hold

As an administrator, you can upload custom audio or video files to be played for callers on hold instead of the default Music on Hold from TPx.
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View Voice Messaging Configuration

Voice messaging enables a caller to record a messages when the call is not answered within a certain number of rings, when the user's phone is busy, or when transferred directly to the user's voice mailbox.
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LDAP Integration

LDAP integration enables users to access contact names and phone numbers from an external LDAP (Light Weight Directory Access Protocol) directory.
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Hunt Groups

As the Group Administrator, you can view and modify existing hunt groups as follows:
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Call Pickup Groups

A Call Pickup Group allows users to answer a call that is ringing at another extension within that group. If more than one phone within the group is ringing, the phone that has been ringing the longest is the one that gets picked up. When the call is picked up from another extension, the extension that was ringing is free to receive other calls.
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Configure CommPilot Call Manager

The CommPilot Call Manager offers users access to your organization's directory. As an admin, you can configure how the CommPilot Call Manager displays to users.
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