When I was a kid, I will never forget the first time I rode my bike to our local store that I had previously only been able to walk to. The wind in my face, the pavement moving so fast it was a blur. Not to mention how quickly I could get there…it was a HUGE difference! I never realized how slow walking was until I rode my bike.
Of course, I didn’t know it then, but looking back on it now I was experiencing what is known as a Quantum Leap. A Quantum Leap, according to Webster anyway, is an abrupt change, sudden increase, or dramatic advance. Riding my bike to the store versus walking was definitely all those things. I never ever looked at going to the store the same way. I certainly didn’t entertain the idea of ever walking to the store again. Why would I…I had my bike. Fast forward several decades, more of them than I would like to admit, and we have that same type of Quantum Leap going on in business communications.
Unified Communications is redefining how businesses respond, communicate, and service their clients, vendors, prospective customers, and everyone in between. Whether it is the power of a “I need help now” plea to a predefined group of contacts, the ability to effortlessly review a contract remotely with potential for a signature, or just being able to have your office phone “follow” you wherever you go, Unified Communications (UC) is changing the way we all do business. Just like my bike all those years ago changed my ease and ability to go to the store more quickly and efficiently, UC will DRAMATICALLY INCREASE the speed and efficiency you conduct your business. The Quantum Leap you will experience when upgrading to a BEST IN CLASS Unified Communications Solution like UCx will be one that you always remember.
Oddly enough, there are still a lot of you that are still “walking to the store” with your current communications set up. You are not convinced that this technology will help your business. You have no idea how much faster you could be going. There are others of you that may have tried “riding your bike”, only to find that the technology or company you chose didn’t get you where you wanted to be. Our award winning UCx Platform can help you overcome both of these. Just remember, until you make the move to UC, you won’t realize how slow you’ve been moving.
Here are just some of the solutions that will get you and your business into YOUR Quantum Leap:
No other unified communications (UC) product delivers more functionality or value than UCx. And you don’t have to take our word for that – it’s racked up industry awards ranging from innovation accolades to multiple “UC product of the year” honors.
But sometimes you don’t need all that functionality, all of the time, for everyone in your organization. So, we’ve made UCx available in three easily-scaled user bundles that give you clear and direct control over the features you implement.
This way, you can spend only on what you need, with the ability to seamlessly scale up as your company grows and your needs change. Since it’s a managed solution, making changes is easy. And with the ability to mix-and-match bundles among your users, every member of your team will have the right set of tools for his or her specific job.
Here’s a quick rundown of our UCx user bundles:
For lobbies, conference rooms, and visitors.
As the name implies, this package offers basic voice calling, with usage pooled among users. UCx Basic is ideal for common areas like break rooms, hallways, or conference rooms that just need a dialtone. It’s also a good fit for the lobby and visitors’ offices, since it’s unlikely that visitors will need to access features like instant messaging or voicemail.
For office-based employees with no mobility needs.
Office workers can seriously benefit from the productivity gains afforded by UC – and even more so with the unique, intuitive calling features offered by the UCx Voice user bundle. These include hoteling, do-not-disturb, simultaneous or sequential ring for incoming calls, and much more. UCx Voice is the perfect solution if you’re looking to replace an old phone system and gain new functionality, but not quite ready to make the jump to full UC.
For employees comfortable collaborating on multiple devices.
Our full-featured UC service takes into account that today’s knowledge workers need new ways to connect and collaborate. UCx Complete offers everything the other two bundles do, plus a feature-packed UCx app (available for desktop and mobile devices) offering productivity-enhancing features like chat and SMS messaging, online meetings, and built-in audio and video conferencing. Even better, there will be no more wrestling over shared conference bridges or accounts – because every UCx Complete user gets their own dedicated online meeting room with a 50-user audio bridge, group chat, and screen sharing!
Contact your TPx representative today to see how easy it is to put together a package of UCx bundles that can let your business reap the benefits of UC, while paying only for what you need and use. Stay ahead of the competition and make the most of your employees’ time.
Winter is finally abating and warm days, long holiday weekends, and summer vacations lie ahead. As companies prepare for barbecue season, setting up call forwarding and preparing holiday phone schedules should be on the to-do list. The good news is, a unified communications (UC) platform like UCx can help companies manage all of these needs through complex call routing and collaboration, so your team can enjoy the summer season without impacting productivity or your customers’ experience.
First and foremost, companies can better serve their customers and partners by letting them know when the office or store is closed over long weekends and during summer breaks. Much like an out-of-office responder for email, a holiday greeting means that callers won’t be left wondering why no one has gotten back to them. For example:
“Thanks for calling Our Amazing Company! Our Main Street office will be closed on Monday, May 27th in observance of the Memorial Day holiday.”
And for some businesses, the doors may be closed for the day, the weekend, or even for the whole week, but callers may need to still get through to you if necessary. In this case, you’ll want to communicate that too:
“To leave us a message, please press 1. If this is urgent, we’re still here to help — please press 2.”
If you’re a UCx user, off-hours greetings and call routing can be set up in the Auto Attendant and Call Forwarding functions, respectively.
For the Auto Attendant, you can set up separate holiday, vacation, and off-hours greetings and save them in the Announcement Repository ahead of time. You could even program a special message for the annual company picnic if you choose.
Companies can also make sure calls are properly routed during off-hours by programming alternate dialing menus in UCx’s Call Forwarding feature.
Call Forwarding allows you to redirect incoming calls to another number you specify, which could be anything from your mobile phone to a colleague’s extension. There are several different types of Call Forwarding to choose from, including options to forward all inbound calls or just calls from certain numbers.
Comprehensive UC systems also make it possible to set up geographic routing, or georouting, to forward incoming calls to their destinations based on their originating location. For example, you might want to have calls from California go to your sales rep Jack in Los Angeles, and have calls from any of the six New England states go to your sales rep Jill in Boston.
When the time comes for being out of the office, it’s a simple click to activate the right greeting and call forwarding pattern for the occasion. You can also automate when these call flows kick in by scheduling your business hours into an automation system.
If you’re a TPx customer, simply log in to the UCx Web Portal and click “Schedules” on the profile home page. By clicking “Add,” you can enter a new Schedule Name (such as “Vacation” or “Memorial Day”) and select a Schedule Type (Holiday or Time), and click “OK.” Once it’s added, you can access it from the Schedules page, click “Edit” and enter starting and ending times.
Regardless of which UC platform and provider you use, it’s a good idea to test your greetings and call flows before you need them – it’ll help reduce some of the stress that comes with getting ready for a holiday or vacation. Enjoy your summer!
About the Author
Nicholas Clapper is a Senior Manager of Product at TPx. He has more than 10 years of experience in product management, and in that time he has built up his expertise in hosted voice services, particularly the BroadSoft platform. Nicholas leads a cross-functional project team at TPx that manages the company’s hosted communications products, including the UCx Hosted Unified Communications Service, SmartVoice SIP Trunking, and Internet access circuits. He is always looking for ways to help businesses communicate more effectively and more efficiently.
At TPx, our goal is to help you break free from the constraints of voicemail and email, to enable more productive, collaborative working. UCx, TPx’s award-winning Unified Communications (UC) solution, will revolutionize the way you do business by giving you the tools you need to add agility and flexibility to your everyday communications. Forget about phone tag and endless waiting for someone to respond to your emails.
We’ve put together a quick two-minute video overview of UCx that showcases how we can re-energize and accelerate how you do business, from the corporate office to the home office and everywhere in-between:
Unified Communications: Your Competitive Differentiator
Customers, colleagues, and competitors are pushing the boundaries of how, when, and where they work. The tools you choose can make the difference between thriving in this virtual environment, and constantly playing catch-up with the competition.
High-Quality Voice Service
UCx offers a wide range of advanced features, but it also does just the basics with standout quality. Bolster your workday with collaboration and connection over the high-quality VoIP service that TPx is known for. Launch an audio or video call from the UCx app, or click-to-dial from your desk phone.
The UCx Difference: More Than a Phone System
UCx is a powerful phone system, but it’s also much more than that. At a glance, you can see if your contacts are available, and if they’re away, if they’re on the phone or in a meeting. You can ask a co-worker a quick question with an instant message, and instantly pass screens back and forth. For conferencing, you can invite anyone in the world to join your meeting, even if they don’t have UCx – no more waiting for software to download or sessions to start.
Enabling the Mobile Workforce
When you’re not at your desk, you’ll still have the power of UCx right at your fingertips. With our full-featured Android and iOS apps, you’ll be available whenever and wherever you choose, with chat, presence, contacts, calling, and conferencing all available through one intuitive app.
Backed by White-Glove Customer Care
UCx lives in the TPx cloud, and is backed up by our 24-hour, 365-days-per-year TPx network operations center. That means your service will be highly reliable and will auto-update over time. And as always, UCx is backed by our TPx team with our total commitment to customer care.
Welcome to today’s office – which might not be in the office after all. UCx gives you everything you need to keep your business moving forward from anywhere. Whether you’re working from home, visiting a customer, packing up items in the warehouse, or taking your kids to soccer practice, you can stay connected without being stuck at your desk.
Contact your TPx representative today to see how UCx can keep you ahead of the competition and help you make the most of your employees’ time, wherever they happen to be.
Does your business have an old phone system that’s on its last legs? If it’s time for it to be replaced, you’ve got an important decision ahead of you. Buying the correct communications platform can truly make a difference to the success of your business.
With this 2-minute video, you’ll learn the 9 key questions to ask when upgrading your phone system.