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UCx

UCx is Making Life Easier for Our Small and Medium Business Clients

By Nancy Ridge of Telecom Brokers As a technology adviser, I often consult with small and medium business (SMB) owners who recognize the importance of technology to the growth of their companies but don’t have the time to stay on top of the latest products and services available to them. As a result, I spend …

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UCx Integrator Supercharges Your Customer Experience via UC and CRM Integration

  Customers are letting businesses know in no uncertain terms that they expect a tailored experience every time they log in or call. Delivering that experience is becoming a baseline requirement and many businesses depend on robust CRM systems to enable that personalized attention. But you can’t get full value from this centralized goldmine of …

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set up UC for holiday

How UC Can Help Your Company Tackle Long Weekends, Holidays, and Summer Vacations

Winter is finally abating and warm days, long holiday weekends, and summer vacations lie ahead. As companies prepare for barbecue season, setting up call forwarding and preparing holiday phone schedules should be on the to-do list. The good news is, a unified communications (UC) platform like UCx can help companies manage all of these needs …

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questions to ask when upgrading your phone system

Video: 9 Questions to Ask When Upgrading Your Phone System

Does your business have an old phone system that’s on its last legs? If it’s time for it to be replaced, you’ve got an important decision ahead of you. Buying the correct communications platform can truly make a difference to the success of your business. With this 2-minute video, you’ll learn the 9 key questions to …

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International Calling with UCx

3 Great Ideas for Using UCx to Expand Your Business Globally

Whether you’re a small company or a large enterprise, chances are you have requirements for international calling. And if you don’t now, there’s a good chance you will soon. In today’s global age, having at least a handful of customers, partners and employees that are based outside of U.S. borders is increasingly common. So, it’s …

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Music on Hold

Get Your Groove Back: Why – and How – to Update Your Music on Hold

We’ve all been there: someone puts your call on hold, or you’re stuck in a call center’s queue, and suddenly you’re hearing that dreaded music. Why, oh why is it always light classical… can’t they use something more interesting? The answer to that question is more nuanced than you may think. The Role of Music …

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Now Hear This: Audio Conferencing Still Going Strong

When it comes to business communications, emerging channels like social media and video chat get a lot of ink – and deservedly so. But the tried-and-true ways of collaborating in the workplace persist, and in fact they are growing in usage. Nowhere is that more evident than in audio conferencing, which is still seeing impressive …

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